Outstanding company in all respects
Our dog had a pre-existing condition which we feared would be used to deny a wide range of claims over the five years of coverage. Instead, Embrace was true to the policy conditions, outstanding in their handling of claims, very communicative during the process, and most sympathetic when our dog succumbed to cancer. Embrace sets a standard to which all insurance companies -- for pets or people -- should aspire.
- INSURER:
Embrace
- POSTED: 09/17/2013
- BY: Carl
- BREED: Labrador Retriever
- AGE OF PET: Over 11 years
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excellent service and coverage!
When I rescued my dog Bailey, one of the first things I wanted to do was get her insured. I had no idea what company to turn to but found Embrace online and was persuaded by the rave reviews. I purchased both the wellness and accident/sickness policies. I just filed my first wellness claim and received a 100% reimbursement in less than 15 days. I'll be telling all of my friends to check out Embrace!
- INSURER:
Embrace
- POSTED: 09/15/2013
- BY: Deanna
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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Efficient and reliable
We have two dogs, an older mixed breed, and a 2 year-old cane corso. They have had various minor health problems in the past, our corso recently required a TPLO surgery for an ACL tear. Because of our past positive experiences with Healthy Paws, we were able to focus on taking care of our pet instead of worrying about how we would be able to afford this expensive surgery ($3600), they have also covered the rehabilitation procedures for him, including cold laser treatments, no questions asked. They are very efficient at processing claims and we have never had any issues in the two years that we have had coverage with them.
- INSURER:
Healthy Paws
- POSTED: 09/13/2013
- BY: Christina
- BREED: Cane Corso
- AGE OF PET: 7 - 10
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Best insurance out there!!!
I've been amazed at how professional and easy this company is to deal with. My rescue puppy has had all the problems a pup can deal with-giardia, coccidia, UTI and Embrace has us covered!!! What peace of mind! I picked them because they are one of the few insurances to cover hip or ligament problems and my dog is a lab mix. But here we are dealing with other issues, and still covered of course! I can't say enough good things about Embrace!!!
- INSURER:
Embrace
- POSTED: 09/10/2013
- BY: Carly
- BREED: Mixed Breed
- AGE OF PET: 0 - 3
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Quick Response
Submitted our 1st wellness claim and it was processed very quickly. Had other pet insurance and they were slow to reimburse (over a month) from submission. Embrace is a very friendly and customer oriented company. Folks so responsive and helpful.
- INSURER:
Embrace
- POSTED: 09/06/2013
- BY: Kathleen
- BREED: Pomeranian
- AGE OF PET: 7 - 10
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First Claim Experience - GREAT!
Once they received all documents...the experience was great! Had a little trouble with them not receiving the fax in the beginning, but everything turned out very well.
They even followed up after the payment was mailed.
Also, loved the fast email correspondence, no on phone hold or missed calls.
Very glad we signed up!
- INSURER:
Embrace
- POSTED: 09/05/2013
- BY: Lori
- BREED: American Staffordshire Terrier
- AGE OF PET: 7 - 10
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The best insurance EVER
Without a doubt, EMBRACE is the best insurance around. I've had dogs my whole life. My previous dog was an English Mastiff and all that was really available 15+ years ago was VPI. When I finally decided to get another dog I knew I had to look into insurance companies. I also knew there were now many more insurance companies than VPI. I was very dissatisfied with many aspects of VPI and knew I would not use them again. I did a thorough research of all the companies and EMBRACE consistently came up as being the best in all aspects.
I've only had my puppy for a little over 2 mths so all she has needed so far, thank goodness, has been routine/wellness care. EMBRACE reimbursed me almost immediately, via direct deposit into my checking account, the exact amount I paid to the vet. In less than 2 mths she will be getting spayed and microchipped. I know I will be reimbursed and be given the same extraordinary service as I have for my routine care.
- INSURER:
Embrace
- POSTED: 09/01/2013
- BY: Beth
- BREED: French Bulldog
- AGE OF PET: 0 - 3
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My cat had a laceration on his front paw
I filed all the papers with Embrace, but they needed more information from my vets, which they pursued and ultimately received. After review, Embrace paid the claim within the promised time frame. I am very pleased with the results. Thank you, Embrace.
- INSURER:
Embrace
- POSTED: 08/25/2013
- BY: Patsy
- BREED: American Shorthair
- AGE OF PET: 7 - 10
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Claim for Spading
Spading for my pet was supposed to be covered. Now I am told that it will not be covered due their interpretation of it being under wellness. I feel this should be covered over and above the wellness. This is just good pet ownership responsibility. I may even look into changing providers.
- INSURER:
Embrace
- POSTED: 08/24/2013
- BY: Michele
- BREED: Golden Retriever
- AGE OF PET: 0 - 3
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Reimbursement for special diet
Following diagnosed disorder, my cat was prescribed a special diet. Trupanion reimbursed both for hospital visit and special diet food.Claims were processed very fast.
- INSURER:
Trupanion
- POSTED: 08/22/2013
- BY: Alexander
- BREED: American Shorthair
- AGE OF PET: 7 - 10
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