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I took my dog in for his yearly shots, nothing was covered. But because he had a limp, and the vet consulted me with that and we decided to address it (pano, aka GROWING PAINS) MY WHOLE CLAIM got denied. Pretty messed up for an almost 70$ payment a month, when life is already kicking me in my (non existent) ba lls. I'm very disappointed in the last 4 months I've been purchasing pets best service, and I have a very large social media group, a lot with DOGS, I will highly not recommend if this is not made right. I'm a very angry customer.

I submitted my claim on Saturday and was approved on Tuesday! Great customer service

The submission process was straightforward and we received notification of our reimbursement within a few days

They obviously have issues with paying claims. Delays, delays, delays and then say they get no response from Vet.

I have found it difficult to get claims processed for multiple reasons. In 2 years time they have paid one claim. Today's customer service representative belittled my veterinarian which upset me. Then she hung up on me. So, on top of a sick pet this was what I had to deal with.

Were at the vet .08.18.24.They did some lab work and prescribed antibiotics for my puppy. I already paid (two payments)twice to this insurance company, we always visited the same clinic ( for vaccinations and everything), which is listed on the Trupanion website one of the clinics they work with. I paid myself all vet bill yesterday (08.18.24), because Trupanion didn't processed the claim, moreover they sent the request to my email to ask about my puppy's medical history. I've sent them an email and contacted the customer support they told me they need more info. I told them we visited ONLY one clinic, but still, my request is not processed. The customer support told me to wait a few days, which is not they advertise on their website and other sources. Not quick at all instead of helping me with paying to the vet fo now I paid to the vet by myself and to these guys. Should I be happy with this level of service ? So far I am very very disappointed 😞

Pets plus us has exceeded my expectations in service, accessibility and overall service. Whenever I’ve called for enquires, customer service has been amazing. Reimbursements are fast and claims are so easy to submit. Thanks so much pets + us

They will deny every claim that has to do with diarrhea or vomiting if your dog had ANY GI issues before your policy started. Plus, claims take forever to go through.

I am surprised that others have rated MetLife poorly. I have not had any issues with them. I know that in order to get my money back after making a claim, I need to submit all of the necessary paperwork, including the SOAP notes from the vet. Once I submit my paperwork, I normally receive my money within 10 business days. I think MetLife is awesome!

Hello, We've had to use MetLife for a few injuries or illnesses for two of our fur-people kids. One had knee surgery that cost several thousand out-of-pocket. MetLife covered the procedure and paid-out in a matter of a few weeks. The online process is straightforward and their Customer Service is superlative. Thank You!