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This company has a ridiculous standard increase year-over-year for everyone, even if you never submit a claim, just to cover everyone else’s high claim costs. Consideration should be given to those who never submit a claim, and increases should only be given to those who use the insurance more, versus a standard increase across the board to everyone. This unfair increase to all for those who use continuously submit claims is making the insurance unaffordable for those who never even submit a claim. I understand things happen that are unavoidable, but just as health insurance for humans, those who pay high costs for organic food and treats and preventative care to prevent certain conditions of their pets to maintain a healthy lifestyle shouldn’t be penalized. I have had the insurance for over 5 years now and in all those years, I only had minor claim of less than 20.00, and forced to pay a total of almost 50.00 per month in increases since getting the insurance. I have had to reduce my coverage amounts just to be able to afford the monthly insurance. The response from the company regarding asinine increases to my monthly insurance cost is because I need to pay for the increase of everyone else’s claims. Totally unjust and unfair. I thought this was a great company but what is the point of having insurance if you can’t even afford to keep it to use in the event you need it because you’re paying for everyone else’s claims. Serious changes need to be made to ensure the costs are fair.

Everyone is so helpful and compassionate.

Fortunately we didn't have to submit any claims, but they keep increasing prices as your dog ages. Not small amount 20% every time.

great service and so easy to work with!

Easy to understand and sign up.

Wasn't told of the change that I couldn't add the Recovery and Complimentary Care Rider at any time. Very disappointed with this.

Always prompt good service

Very easy claim process. No surprises. I am very happy with the experience. I just hope my premiums don't increase because of the claim. Our dog most likely picked up the infection from his Doggy Daycare location. The owner said there were other dogs affected the same way.

Because the lady that explained to me the covers for my babies was very patient, polite, and gave my the savings i had coming. Price affordable

Don't take out a policy AKC Pet Insurance unless you're a lawyer specializing in contract law. They denied a surgery claim a year after a crucial ligament surgery diagnosis claiming that the initial injury happed within a 180 day waiting period despite paying other claims for the same injury. I called to try to discuss the denial but all I got was my policy quoted to me and them conveniently not being able to find the claims that were paid.