Tried to deny service on account of a supplement I was giving my dog, a totally bogus reason
My dog blew his ACL- he needed surgery. Nationwide tried to claim it was a pre existing condition because years ago I gave my dog glucosamine treats to support joint health. I had to go back and forth to get them to re evaluate. Then- I asked if they would cover the physical therapy that comes after the surgery- all I got back was a canned response that was not helpful. They just said you have to pay for it and submit it, our medical team needs to review it, we can't tell you ahead of time. This seems like pretty simple information to be able to relay to a customer but no, I just got a copy and pasted response that was less than helpful.
- INSURER:
Nationwide
- POSTED: 03/11/2020
- BY: Julian
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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I think the whole process from start to finish is easy, and glad I have my insurance with your company
Working with your company and your online website is VERY easy to do. I am glad I got pet insurance with your company
- INSURER:
Nationwide
- POSTED: 03/07/2020
- BY: Nancy
- BREED: Cocker Spaniel
- AGE OF PET: 7 - 10
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Thank you for your care and concern for our dog!
Thank you! Nationwide is terrific!
- INSURER:
Nationwide
- POSTED: 03/07/2020
- BY: Mark
- BREED: Coton De Tulear
- AGE OF PET: 7 - 10
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Lifesaver
Having this insurance has saved me so much stress and debt. Dogs are not just animals, but our kids. And just like kids, they need to go to the dr for routine visits and emergencies. You just never know what could happen. I wish I had known about it sooner. From Zoey the Dalmatian and myself, thank you. We appreciate you putting us first.
- INSURER:
Nationwide
- POSTED: 03/05/2020
- BY: Kelsey
- BREED: Dalmatian
- AGE OF PET: 7 - 10
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Best Pet Insurance EVER
I was extremely impressed by the efficient and professional way my claims were handled. The stressful situation with my sick dog could have been much worse if I hadn't had this wonderful insurance company to work with:)
- INSURER:
Nationwide
- POSTED: 02/24/2020
- BY: Jami
- BREED: Shih Tzu
- AGE OF PET: 7 - 10
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Graham was great.
Graham was great. He was very friendly, answered my questions, and even inquired about my dog. He seemed genuinely interested in Pippin.
- INSURER:
Trupanion
- POSTED: 02/24/2020
- BY: Mary
- BREED: Brittany
- AGE OF PET: 7 - 10
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So much help
I have been with them for several years now, putting all 4 of my pets on a plan. Recently my boy had developed IVDD. His vet bits rack up to almost $2000 in total and Nationwide has helped me with all this very well.
- INSURER:
Nationwide
- POSTED: 02/21/2020
- BY: MC
- BREED: Dachshunds
- AGE OF PET: 7 - 10
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Love Nationwide
Enjoy having Nationwide. Using the app to process claims is so fast and extremely helpful. Claims take less than a few days to process with money in my acct. Very happy with customer service and any questions that need answered
- INSURER:
Nationwide
- POSTED: 02/19/2020
- BY: Melissa
- BREED: Golden Retriever
- AGE OF PET: 7 - 10
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Excellent Service
I am always happy with my Trupanion claims experience. It is easy and fast to file a claim on line, and the payment is quick too.
- INSURER:
Trupanion
- POSTED: 02/14/2020
- BY: Marie
- BREED:
- AGE OF PET: 7 - 10
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