We adopted our dog in May of 2015 and we have been with
Trupanion until our precious dog passed due to sarcoma on January 25 2022.
We adopted our dog in May of 2015 and we have been with
Trupanion until our precious dog passed due to sarcoma on January 25, 2022.
Trupanion has always responded very quickly to any claims we submitted. They are very expert and friendly whenever I have contacted them with a question. I wouldn¡¦t use
any other insurance company for any future pet other than Trupanion. They are the best.
- INSURER:
Trupanion
- POSTED: 01/31/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
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I appreciate the way my claims are handled.
I appreciate the way my claims are handled. Quickly and efficiently whether filed by me or my veterinarian.
- INSURER:
Trupanion
- POSTED: 01/23/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Terrible Pet Insurance
This insurance company was highly recommended to me, and it had good reviews, so I enrolled my 3 dogs. Our dog Lucky was about 10 at enrollment (had been enrolled with another company but when its rates were too high, we changed), but was a very healthy dog. During check-ups, he was sometimes treated for eye irritation around the outside of his eyes with some drops. When he was 14 he started having some strange eye symptoms and the doctors didn't know what it was. His eyes clouded over and were bulging, but it was not cataracts. They treated him with drops and treated it as glaucoma and eye ulcers, and all those tests and treatments were denied due to being a pre-existing condition. As time went on, in 2019, one vet said she thought he had some sort of tumor behind or in his eye that was causing the bulging of his eye. In 2020, his eye popped, and the vet sent us to an emergency clinic (during Covid) to have emergency surgery. We were applying drops and giving meds, which were all disallowed as pre-existing, so nothing related to his eyes was ever paid. Everything in his eyes was due to his eye irritation from pre-2015. The emergency clinic said they couldn't operate for a couple of days to remove the eye, so I went back to our local vet and she removed his eye a few days later. The surgery confirmed there were eye tumors (dysplasia), and after his eye was removed, the tumors proceeded to come through where the eye socket was and got very large. We finally put him down in October 2021 due to his eye tumors/eye cancer. We spent around 3K - 4K for all of this, and every bit of it was denied as pre-existing conditions. Sure, this insurance company is good about paying for major surgeries due to accidents or other things, but just about everything else is denied. Any treatment is broken down by symptoms and a different deductible is applied to each condition, so the result is that almost nothing is every covered. It says it is per condition, but if vomiting occurs and two years later vomiting occurs again, it is treated as vomiting due to a different condition and not covered. They are big liars and cheats. I am very unhappy with this pet insurance and any future pets will not be with Trupanion.
- INSURER:
Trupanion
- POSTED: 01/18/2022
- BY: Deborah
- BREED: Shih Tzu
- AGE OF PET: Over 11 years
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Overall you folks have been great all these years.
Overall you folks have been great all these years. We started when Finnlee was a pup and he's 10 now. You used to pay very quickly, but the last two months something changed...it now takes over a week to get paid? What changed?
- INSURER:
Trupanion
- POSTED: 01/18/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Been with this company for years always was fair to my family
Been with this company for years always was fair to my family
- INSURER:
Trupanion
- POSTED: 01/11/2022
- BY:
- BREED: Mixed breed
- AGE OF PET: Over 11 years
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Quick response to questionspolite and caring representativesbest service all around.
Quick response to questionspolite and caring representativesbest service all around..love it.
- INSURER:
Trupanion
- POSTED: 01/07/2022
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Tammy was awesome!
Tammy was awesome!! Solved my issue quickly!
- INSURER:
Trupanion
- POSTED: 01/07/2022
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Claims are processed quickly
Claims are processed quickly
- INSURER:
Trupanion
- POSTED: 01/05/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Easy process to submit the claim.
Easy process to submit the claim. Was approved in 2 business days and I had payment in less than a week.
- INSURER:
Trupanion
- POSTED: 01/04/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
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