Review of pre approval
I had a large expenditure coming up so I went the pre approval route. When I called I was told 10 days to get the funds back. It took a longer time than some of my other smaller claims. When something is pre approved it should be almost instantaneous. Also wish there was a way to direct bill and pay the difference. Overall it has been a very positive experience with the claims.
- INSURER:
Pets Plus Us
- VETERINARIAN:
Shamrock
- POSTED: 05/21/2023
- BY: Kelly
- BREED: German Shepherd
- AGE OF PET: 0 - 3
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Best company I've ever dealt with.
Purchasing a Pets Best policy was the best decision I've ever made. Thanks to them I have been able to provide 15 months, and counting, of specialized cancer care for the love of my life. My family members have since joined Pets Best too based on my experience, and I recommend them to anybody looking for a company that stands by it's claims and maintains knowledgeable, responsive phone staff. That they also have a veterinarian available by phone is a wonderful perk of my policy that I didn't expect but appreciate enormously. 5 stars without question.
- INSURER:
Pets Best
- POSTED: 05/21/2023
- BY: Lizette
- BREED: American Long Hair
- AGE OF PET: Over 11 years
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So grateful to have this insurance
My sweet Boston Terrier experienced a luxated patella followed by a torn "ACL" last year, and now a luxated patella of the other leg. Paying only 10% of the $4000 surgery this year was great. Having this insurance for big ticket items, is wonderful peace of mind, and ease of filing a claim is so helpful.
- INSURER:
Trupanion
- VETERINARIAN:
Bedrock Veterinary
- POSTED: 05/21/2023
- BY: Libby
- BREED: Boston Terrier
- AGE OF PET: 7 - 10
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Best Insurance
Goldie Mittens is an orange polydactyl female over 14 years old who has been super healthy most of her life but I’m so pleased that I have Trupanion pet insurance as she is experiencing some very difficult challenging health issues ! Because I have Trupanion I was able to give her the best health care possible ! I recommend Trupanion to all my friends as it’s the best !
- INSURER:
Trupanion
- VETERINARIAN:
Blue Pearl Midtown
- POSTED: 05/21/2023
- BY: Sharon
- BREED: American Domestic
- AGE OF PET: Over 11 years
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would highly recommend !
The lady was very friendly and explained everything quite well,she also answered any quistions I had .
- INSURER:
Trupanion Canada
- POSTED: 05/21/2023
- BY: Sharon
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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Fast and easy claims
Easy to use claims interface with prompt response and payment.
- INSURER:
Trupanion
- POSTED: 05/21/2023
- BY: Jennifer
- BREED:
- AGE OF PET: 0 - 3
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Good service
The service is great. I just don't know anyone who can afford monthly fees so not likely to recommend.
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Information and Answers
They made sure I understood everything ,took time to answer all my questions and didnât rush me. And most important treated me with kindness and respect.
- INSURER:
Trupanion
- POSTED: 05/21/2023
- BY: Julie
- BREED: Goldendoodle
- AGE OF PET: 0 - 3
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There has to be a better company
Just about every claim i submit i have to call and complain weeks later to even get anyone to look at it. You guys advertise most claims paid in hours and it generally takes me over a month to get a check for even the most basic thing like medication. I am still waiting for payment for claims for medication that i had submitted over a month ago, this is not a new medication, it is something that my dog has been on for months and that has been paid for many times my trupanion.
- INSURER:
Trupanion
- POSTED: 05/21/2023
- BY: Robert
- BREED:
- AGE OF PET: 0 - 3
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Very Helpful & knowledgeable
Very Helpful & knowledgeable
- INSURER:
Trupanion Canada
- POSTED: 05/21/2023
- BY: Kim
- BREED: Labradoodle
- AGE OF PET: 0 - 3
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