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One of our dogs was immediately ill overnight. Not knowing what the issue was, we immediately faced test at two different vets and ultimately hospitalization. It was so helpful to know that we could do whatever we could for our dog, without having to weigh the immense costs. Had we had to base our decision on the costs, we would have had to put him down that day.

My cat has arthritis yet they refuse to cover the medication that the vet prescribed. Treatment was not covered as it was diagnosed when the policy took effect. They hound you for details and then deny the claim anyway. Will not be renewing.

I have been very happy with this insurance for many years. In April of 2014, my 16 year old Westie, named Googus, became suddenly and terribly ill. He went into intensive care and lasted less than a day. You covered most of the costs, and even covered his euthanasia. Then I got a very caring phone message of sympathy from Shelley. And a card, and a refund of the rest of the month's premium.Last week, I got a call from you, wondering how my new Westie, MacDuff, was doing after a minor illness. How nice was that? I recommend you to all my pet's parents. Thank you

The claims are easy, the coverage is great! the customer service is just that, they are helpful, caring & compassionate, genuinely!!

The claims are easy, the coverage is great! the customer service is just that, they are helpful, caring & compassionate, genuinely!!

I have been a customer for 6 years and for 6 years before that. I find their customer services to be very good. Documents are easy to read and claim process simple.

!0 !0 in everything. To your timely e mail notices regarding claim status to your staff that is beyond efficient. They are consistently kind, knowledgeable, and on the ball. Best customer service I have experienced in a long time. Thank u!

I got my first pet ever in 1999 for my mother who became anorexic after a stroke. She wouldn't eat ever and lost over 50 lbs. so I came home with a kitty. My first pet at age 55. Had no experience with pets, vets, or anything. Completely ignorant. I saw an ad for Pet Insurance, did some research, and purchased the pet insurance with VPI for our Toby David. I have used VPI for Gabriella, Nannete, and now Tesa Maria, and Tommi Joseph. VPI is Wonderful, automatic, there via their website, auto payment, submit a claim, vet recognized everywhere and have received more and more publicity as more and more pet owners utilize pet insurance. We take care of ourselves, why not our pets.After my experience of gratitude to my babies, who kept my mother company and brought her back to life by eating and feeding them, they deserve nothing else but the best. VPI is my Insurance of Choice because I love my babies and love VPI. They send birthday cards, letters of sympathy. I love VPI

Have written about them before. They continue to support me and my baby dogfies! Love em!

We bought a policy for a beautiful puppy, Bruiser, without really thinking we would ever need it. After 4 short months of owning bruiser, he had a terrible accident, for which he needed major invasive surgery. We had to pay over $2,500 out of pocket to cover his procedure. Not only did VPI pay for the surgery, they also covered a preventative procedure that we included to ensure that his stomach would never twist. We filed the claim and were paid the vast majority back within 2 weeks. VPI is awesome and I highly recommend them to everyone who loves their pet!