Easy to upload and response was quick.
Easy to upload and response was quick.
- INSURER:
Trupanion
- POSTED: 12/14/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
So helpful knew all the answers to my questions was confident and knowledgeable.
So helpful, knew all the answers to my questions, was confident and knowledgeable.
- INSURER:
Trupanion
- POSTED: 12/14/2021
- BY:
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
We have been with Trupanion for nearly a decade and have always received stellar assistance and service from them.
We have been with Trupanion for nearly a decade and have always received stellar assistance and service from them. Through surgeries to medications, someone has always been available to assist by phone or chat almost right away. I also appreciate that the employees are pet owners because you can tell that they're not just reading off of a script and actually seem to care about your pet like it was one of their own.
- INSURER:
Trupanion
- POSTED: 12/14/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Excellent service
Wonderful customer service Tammy was excellent.
- INSURER:
Trupanion
- POSTED: 12/14/2021
- BY:
- BREED: Golden Retriever
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
support from staff is excellent.
support from staff is excellent. Easy to navigate the website.
Did you find this review helpful?
Yes
No
The process for submitting is quick and easy and Trupanion's updates and responses are quick and timely.
The process for submitting is quick and easy and Trupanion's updates and responses are quick and timely.
Did you find this review helpful?
Yes
No
The claims processing from Trupanion is simple and efficient.
The claims processing from Trupanion is simple and efficient. If you have a 'clean' claim, it is paid in a couple of days. The only issue I have had with Trupanion is when claims are denied. When that happens, it takes a lot of time providing the justification for turning over the adjudication decision.
- INSURER:
Trupanion
- POSTED: 12/14/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Great Customer Service
Toni West answered all if my questions and sent me quotes while on the phone and discussed pros and cons. Thanks Toni. You're a star!
- INSURER:
Trupanion Canada
- POSTED: 12/14/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No