My most recent claim was done very quickly and when I spoke to staff they were all competent.
My most recent claim was done very quickly and when I spoke to staff they were all competent. My first couple of claims took a long time but I think it had to do with collecting medical history.
- INSURER:
Trupanion
- POSTED: 12/14/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Trupanion is a complicated process.
Trupanion is a complicated process. Their initial sign-up coverage details are confusing at best. I would think they could list coverages and deductibles in a type of list to add clarity to what is covered and what is not. Also exactly how the deductible works-such as every little issue the pet goes in for, if not exactly like a previous issue, is considered a new deduction. Your rates also keep increasing by 10-20%. When I took out the policy I was told the rates would remain stable for 2-5 years. I am extremely disappointed in what I was “sold” vs. actual coverages.
- INSURER:
Trupanion
- POSTED: 12/14/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Trupanion is awesome!
Trupanion is awesome! Always prompt and efficient. So happy my Winston has coverage with such a great company. One of the best decisions I ever made for my pet!
- INSURER:
Trupanion
- POSTED: 12/14/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Trupanion is easy to file a claim.
Trupanion is easy to file a claim. Staff available to assist in questions, filing etc.
- INSURER:
Trupanion
- POSTED: 12/14/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Because in the 7 years I have been with Trupanion I have always encountered wonderful consultants by phone.
Because in the 7 years I have been with Trupanion, I have always encountered wonderful consultants by phone. Thank you!
- INSURER:
Trupanion
- POSTED: 12/14/2021
- BY:
- BREED: Bichon Frise
- AGE OF PET: Over 11 years
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Our dog has had pneumonia and unfortunately needed more antibiotics because the first round didn’t clear it up.
Our dog has had pneumonia, and unfortunately needed more antibiotics because the first round didn’t clear it up. I submitted the receipt from the emergency vet and the money was in our bank account the next day. My regular vet submitted everything today after his follow up, and the entire process only took a matter of minutes. We paid the remainder. Very easy and straightforward.
- INSURER:
Trupanion
- POSTED: 12/14/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Our young puppy chewed off and swallowed a piece of wire resulting in an over $3000 bill at the emergency vet.
Our young puppy chewed off and swallowed a piece of wire, resulting in an over $3,000 bill at the emergency vet. I submitted my very first claim to Trupanion, and had a reimbursement check arrive at my home from them in less than a week. A few days later, my regular vet took a series of x-rays during a follow up visit. Trupanion approved their claim in a matter of moments, and sent them payment almost immediately. All of this after me having signed up our pup with Trupanion only a couple of months earlier. Even though you think you’ve done everything possible to puppy proof a home, and keep a watchful eye over your furry friend, unexpected things can happen in an instant. Trupanion is there to help, and I’m highly impressed with their professionalism, their excellent customer service, and the way they truly care for the welfare of our pets. Thank you, Trupanion!
- INSURER:
Trupanion
- POSTED: 12/14/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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To be determined!!
Cause haven't done a claim yet!!
- INSURER:
Trupanion
- POSTED: 12/14/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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I didn't do a thing.
I didn't do a thing. The vet's office did all the paperwork and I received an email that explained what was applied to my deductible.
- INSURER:
Trupanion
- POSTED: 12/14/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Quick easy claim process.
Quick easy claim process.
- INSURER:
Trupanion
- POSTED: 12/14/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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