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When we adopted Gabby we made it a goal for her to get a check up twice a year. Back in March, this went off without a hitch, and we received prompt payment out of our wellness benefits, and there were no health concerns. In October we took Gabby in for her second check up. The vet noted that she needed her teeth cleaned and that she had a growth on her stomach. So, about a week later at the vets suggestion, we took Gabby back to have her teeth cleaned and have the growth removed. We faxed the receipts and itemized invoices both times. About a week after the first claim, I got a message that the claim was pending because they needed medical records. I messaged Embrace back with the name and number of the only two vet offices Gabby has been seen at as well as how many appoints and when she had them there. A week later I got the same, generic message on the second claim about needed more information. Two weeks after that, both claims were closed due to lack of information. I just think to my self that since February, we're probably paid Embrace around $700, which happened to be about what Gabby's bills totaled too. It leaves me with the feeling that Embrace is a company much like any other, interested solely in profits.

Our dog had ACL surgery and Embrace paid our claims within one week of submission! We have had Embrace Pet Insurance for 5 years and they are always prompt with coverage and payments! Customer service is A+. Wish human health insurance could be this good. Thanks Embrace! We recommend you several times a week.

I have put Healthy Paws to the test. I found them to be not only compassionate, but every person I have talked to has made me feel like I have known them for years! I have put in a few claims and I am reimbursed so quickly, which I was very grateful. In my research for a Pet Insurance I have read testimony over and over again on various insurance sites how people are given a hard time with claims and how unhappy they are with those companies. That is not the case with Healthy Paws. I recommend Healthy Paws to everyone I encounter that has a pet. We unfortunately had a 4 yr old Tibetan, who was the runt. He developed Kidney failure and after a lot of treatments he just couldn't recover. We didn't have insurance, and never had insurance on our pets. This was a terrible lose for us and the expenses was overwhelming. So when we adopted our dog we decided to get insurance on her and our older lab. I researched many pet insurance companies and found Healthy Paws. We are very thankful to have found them.

Our experience over the past 5 years has been excellent and includes a significant surgical claim for our Dacshund Niah who developed a bad disc. HealthyPaws paid without hesitation or excessive paperwork as promised. Niah was in pain and stumbling like a drunk. Surgery went well and we have our old dog back and happy. Great coverage and excellent claims handling.

I had just obtained Embrace insurance for my dog when he accidentally swallowed a bone. The company was wonderful the way they handled the claim. I would recommend them to all pet owners. Thank you

I've had Pets Best for over 7 years. Whereas none of my 3 cats has had anything 'cat'astrophic health-wise (and hopefully never will), I'm extremely happy with Pets Best's reimbursement policy and timely response to my claims.

My lab ended up in emergency care for vomiting. She had consumed some plastic and sticks. The vet performed X-rays and held her over night in case emergency surgery was required due to a blockage. Having Healthy Paws insurance helped to ease some of the stress of the day. The customer service team took care of my claim right away. It is amazing how fast they handled everything. The reimbursement arrived in less than a week. What really impressed me today was a follow up email to see how my dog is doing. I am truly impressed by the service and commitment to their customers. I tell anyone who will listen to get Healthy Paws!

My 3 year old pup was diagnosed with a Mast Cell tumor. Not only did they reimburse 90%, but they did so with compassion and care. I highly recommend Healthy Paws since they not only go above and beyond in reimbursement, but also care for the dog / owner.

Our Tucker recently had tie back surgery for laryngeal paralysis. Not only was the surgery covered at 80% after meeting our deductible, but his recent ER visits were covered due to aspirated pneumonia. We have received 3 reimbursement checks in a VERY TIMELY manner totaling over 3K. If Tucker needs further treatment – he is covered. This brings us peace of mind. When we visited the surgeon for the surgical consult I handed her the claim form while stating – We have pet insurance. She looked down and said, “Oh good, you have a plan that pays out more than many others.” I believe we have been with Embrace almost since their inception. One often wonders, “Are the yearly premiums worth it?” In our case, for Tucker, the answer is, YES. Our Shadow was also insured. I never wanted to begrudge my dogs treatment because we could not afford it. As many know – Goldens are prone to cancer. Embrace covers such treatment

Pets Best offers something that other pet insurances do not. They offer insurance for the older pet! The reason this was importan to us is because we are a middle age couple, about 50 years in age, when we adopted a middle aged dog, named Zeus, from a shelter. What we did not know is that Zeus had been neglected and had a host of health problems that required treatment that we quickly realized we could not afford. Upon further research, Pets Best was the ONLY pet insurance that would take Zeus. Because of Pets Best, we could offord a happy healthy life to give to Zeus. Pets Best offered affordable care that made Zeus happy, which made us happy! Even if we adopt a young pet, we would go back to Pets Best, because they were willing to take on Zeus, whom we love! Because of Pets Best policy, we are and will be loyal customers!