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I have Embrace for over 5 years! They’re amazing

So far so good. Rate for one year was very reasonable. Not having owned a pet was little confusing but I was able to insure our puppy very easily. I have had several claims and all of them have been paid within 2-3 weeks of submission. Glad, I chose Nationwide!

I chose PetsBest when we first adopted our rescue. Still in need of puppy care. I selected the premium that stated coverage up to a certain point in regular annual care. At first it was great covered certain things, etc. Now that our second year has rolled around, it has covered anything. I'm pretty disappointed. As I understood it would renew certain coverage every year. I would discontinue the coverage, but if any emergency were to happen... well, I've read they are very helpful in that area.

I brought my puppy home in December 2017 & spent a whole month doing my research & trying to find the BEST Pet insurance coverage at the BEST price, done live chats with many pet insurances & got quotes from over 15 of them. Pet's Best was definitely one of the top 3 that I had narrowed it down to, hard to beat $10,000 annual accident coverage at 90% / 10% copay for only a $250 deductible. I had finally decided upon Pet’s Best’s accident & wellness plan for my new pup in January 2018, which little did I know would come in handy VERY soon after. Around Feb 21st, 2 months in, i had the unfortunate incident where my pup went missing in the woods. I was in such distraught & was hoping for her safe arrival. Was also preparing myself for any vet bills that the incident may have brought, I was worried about if she may have aten something that would’ve hurt her while lost or if she might have fallen in due to the rainy weather & muddy trails or worst have gotten attacked by a wild fox or coyote, I was in so much panic that I had forgotten all about my very smart & responsible policy I had just purchased for my beautiful pup a month ago. I was worried that I would’ve been another monthly bill that I would sent an echeck to via my bank & that I had forgotten to do that in the month of February. Luckily I was sooo relieve when I logged in & saw they had automatically charged my bank for their service that month. When we finally found my momma’s girl we immediately took her to the vet, as she had broken her femur due to the incident & had the privilege to let them “continue any procedure in case of any emergency” instead of having them give me a call, while I was at work & then deciding what would be best to do. I was super grateful to have gotten my pup back & not have to worry about her vet bill budget because I knew Pets Best would have it ALL covered with a lot of wiggle room in their $10,000 ! Her entire $5,742.93 vet bill ended up only costing me $571.89. They covered every single medication she has been given since then for her recovery & all the follow up appointments as well as follow up minor surgeries (which were about $300 per visit!). I have recommended Pet’s Best to all of my family, friends & even coworkers since I first purchased it (due to all my research) & they have in NO WAY let me down. They are very helpful & always super kind. Refund payment has been direct deposited within a week of the claim being submitted as well. Super glad I made the right choice with Pet’s Best & will definitely keep this policy as my pup ages in great health because of them! (Also only took 3+ weeks because every 2 weeks was a new follow up & another claim to submit!)

We appreciate all your company does for us with your quick and excellent service.

When I uploaded my documents figo informed me that due to "growing pains" and a pending transition in the process, my claim may take much longer than usual to process- up to six weeks. Almost three months later I still hadn't gotten a response. They had, however, doubled my monthly premium with no advance notice. I called and was told that a customer service manager would call me first thing the next morning as she was out for the day. Two weeks later, I still can't get a hold of her and I'm starting to think she doesn't exist.

Ive been a member for 5 years and insurance claims are still being processed in about 2 weeks or less. I cant complain about that.

I have true panion for my little Maltese we have not had to use it but about once that was sometime ago and I like having it just in case we have a critical insurance issue,

Trupanion provides peace of mind. As we all know, puppies are expensive. Our puppy got sick and needed to stay overnight at Vet hospital. Trupanion paid the bill, minus deductible and office visit. What they paid for that visit alone was worth the yearly premium!! Now we can rest assured that if something unforeseen happens to our pup, she will be covered. Also, they were quick to process the claim.

The company has been wonderful.