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My illness claim ended up going to my deductible which was fair and I expected it, I just wish the response time was a little faster, especially on wellness care. I have a puppy and we are at the vet often for wellness check up and vaccinations. I also suggest a puppy-specific wellness plan that provides better coverage for shots instead of stuff that is likely to go unused as part of wellness visits such as the bloodwork or an ECG. I will say nationwide worked with me really well to take full advantage of the wellness coverage I did have and the customer service has been great.

Nationwide is great for pet insurance! The claims process is extremely easy and fast. I received my refund days after submitting my claim. Highly recommend!!

My kitty was diagnosed with diabetes and pancreatitis a few weeks ago. She was experiencing some complications and we needed to go to the vet a few times. She even required a hospitalization at an emergency clinic for a couple days to help stabilize her and really figure out everything that was going on. I had peace of mind knowing I had Pets Best insurance for her as the bills stacked up. The claims process was incredibly easy. I was given a time frame for when to expect the claim to be processed. The explanation of benefits was very clear and easy to understand what exactly went toward our deductible, what was covered and paid for, and what was not covered. Everything in the claim was itemized based on our itemized receipts from the vet, so I could see exactly where all the numbers came from. We didn't have any surprises there and the claim was processed quickly. We received our reimbursement shortly after the claim was processed. I've had an extremely positive experience and I've been urging friends and family members to get insurance for their pets through Pets Best if they don't already have it!

I am very pleased with this company. The people are so nice, and seem genuinely concerned about your pet. The price is comparable to others, but I think the coverage is very good. The claim process is SO easy. You can do it all online if you like. There are many options too depending on what you want to spend. Overall, I am very glad that I have this. So far, I have used this for doctors exams and follow up, and meds. But we have a surgery scheduled now. And I feel like this is one thing I won’t have to worry about.

This insurance has been so helpful and easy to use. If you are thinking about getting pet insurance, do it. If only human health insurance were this easy.

This was the best decision after getting my dog at 10 weeks of age. She is now almost 5. She has had MANY trips to the vet for various reasons. The cost I pay per month is so worth it. I get generally 50% or more back after paying for her visit.

Scarlett Rose is doing great!

Your service is great. Would recommend you to anyone who is seeking pet insurance.

great response time on my claim. Very easy to submit. Great communication

Your customer service reps are always helpful and informative