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I never thought I would ever write a positive, glowing review of an insurance company. But, Trupanion, much to their credit, is not typical of others in their industry. Now, any insurance firm is in business to make a profit and -- understandably -- wishes to retain as much of their clients' premium paying investment as possible. No argument there. However, some firms employ less than altogether ethical methods of hanging onto their funds. Trupanion is different. From the outset, we were treated in a fair, friendly and caring manner. Communication, established within minutes of claim filing, was frequent, warm and efficient. Claim settlement was very quick and just as contracted. Our experience with Trupanion was so good that I sometimes wonder if the company is actually the home-based enterprise of a philanthropic pet lover rather than a profit hungry business person. I recommend Trupanion highly and hope this endorsement will help them recruit more clients. Trupanion deserves to prosper!

I never thought I would ever write a positive, glowing review of an insurance company. But, Trupanion, much to their credit, is not typical of others in their industry. Now, any insurance firm is in business to make a profit and -- understandably -- wishes to retain as much of their clients' premium paying investment as possible. No argument there. However, some firms employ less than altogether ethical methods of hanging onto their funds. Trupanion is different. From the outset, we were treated in a fair, friendly and caring manner. Communication, established within minutes of claim filing, was frequent, warm and efficient. Claim settlement was very quick and just as contracted. Our experience with Trupanion was so good that I sometimes wonder if the company is actually the home-based enterprise of a philanthropic pet lover rather than a profit hungry business person. I recommend Trupanion highly and hope this endorsement will help them recruit more clients. Trupanion deserves to prosper!

We have a middle aged Dane who is showing spinal issues. At the recommendation of the neurologist we had an MRI performed which, happily, eliminated the most serious possibilities. Embrace paid a significant fraction of the cost. We have two Great Danes currently insured by Embrace and also had previous Danes covered. We have always been highly satisfied by their coverage and professional service. Our vet remarked on a previous claim that the percent paid was surprisingly generous, so we are not alone in our recognition of Embrace

After having dogs previously that had put us into credit card debt that took us years to get out of we decided to jump in and try pet insurance when we adopted our next dog. We have no regrets since deciding this and have even signed up our second dog. Each time we file a claim the speed at which it is resolved is incredible and every person we have dealt with has been the utmost professional. We can't be happier and we gladly recommend this company to all of our family and friends for their pets.

submitted claim by fax. good thing i followed up because they didn't receive it. the customer care person was polite and helpful but i had to insist because she kept saying "not yet" when it had been 8 days after fax sent. finally gave me email and waited on phone with me until she received it. also nice… received follow up email after claim processed to make sure we received check would be nice if we could submit claims online

My dog has hip dysplasia. I have submitted several claims for partial reimbursement for treatment costs. The claims have been processed promptly. Trupanion provides the services which you expect with the premiums paid.

My dog has hip dysplasia. I have submitted several claims for partial reimbursement for treatment costs. The claims have been processed promptly. Trupanion provides the services which you expect with the premiums paid.

Our Pitbull had a paw cyst removed when 2. No sign of cancer or reoccurence om the months to follow (he is now 4). After submitting full medical records last Aug 13, Embrace gladly accepted our dog for their coverage. However, this changed with his first illness claim 9 months later. Embrace replied their underwriter - erring on the side of safety for Embrace, deemed the cyst was possibly cancerous and therefore would be labeled a reoccuring and pre-existing cancerous condition warranting denial of any future cancer or mass removal claims when this young dog gets much older. I might add, despite the coverage denial for cancer, Embrace did not make any effort to reduce the monthly premium. Credit to them, they were very polite through the process, but it is like being stabbed in the heart with a knife while your attacker smiles. Needless to say, we won't be staying with Embrace any longer and unless you want to risk delayed coverage denial (for no valid reason) I would recommend you stay away from Embrace.

We've all heard about the sturdy little cat that rarely goes to the vet and enjoys great health, and lives to an old age. Sherlock is not that cat. I did not know until after I got him that he would be prone to many of the problem that can face Persians. But happily I had signed up with Embrace before he arrived and have not been disappointed. The reimbursement process is simple. It is handled quickly. Best of all, the staff's communications always display a genuine interest in Sherlock's health.

Our puppy has had a series of seizures and has had to be treated by a neurologist. Trupanion has been an excellent service provider. Peanut seems to be on the mend with medication. Service from Trupanion has always been timely. A real person is there to answer my questions.