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Pet's Best claim was easy to file and response was immediate. Claim settlement was very fast!

My experience has been excellent. My service dog Hansie was mangled by a pickup truck in my front yard by a person who did not even stop! Camille and others at Trupanion were great....comforting and very helpful.

I have been an Embrace policy holder for the last 4 years, and I have policies on both of my Bernese Mountain Dogs. While I will admit it is not "cheap" to insure two large dogs, as there are "cheaper" policies out there...I have found Embrace to be the best value long-term. I have set my policies so that Embrace pays approx. 80% of accident/surgical costs, as well as I have purchased the optional "Wellness" plan for both dogs. The cost of tick/flea prevention alone, which is covered, equals the cost of the wellness plans; let alone regular checkups and shots...so while I do not recoup "everything" for routine wellness, I DEFINITELY get my money back on the wellness issue. I have found the customer support to be excellent and immediately responsive. I submit my claims electronically and can count on receiving a reimbursement check within two weeks. I have yet to be "asked any questions" as to any claim I've submitted, (always with veterinary supportive documentation). The "major" reason I am staying with Embrace is, unfortunately, that Berners are extremely susceptible to various cancers, and Embrace will continue to cover those serious expenses at 80% when the time comes. I did not have pet insurance for my first Berner and the costs of fighting his cancer exceeded $9000, so I learned my lesson, so to speak. So...I signed my dogs up as puppies and will continue their coverage for their lives. I can say this insurance has more than paid for itself on an annual basis. Understand, you cannot just "sign up" your pet "when" they get old or sick...you need to do it, as with humans, when they are young and healthy.

This is the first year I've had pet insurance, and I've used it twice. Once was for his yearly check-up, shots, and meds. The other was for an accidental face plant he had in the street when chasing a rabbit. I was content with the amount Nationwide paid on both claims. I'm a satisfied customer.

Cheryl sent me a form to appeal my case as I believe my case was not properly vetted. I think Trupanion reveres itself to be an immediate coverage company that when present a case looks for an out not to pay. I am disappointed with your company and will probably not recommend your company. Your employees try to help but do not.

Cheryl sent me a form to appeal my case as I believe my case was not properly vetted. I think Trupanion reveres itself to be an immediate coverage company that when present a case looks for an out not to pay. I am disappointed with your company and will probably not recommend your company. Your employees try to help but do not.

Staff is very responsive and efficient. Makes the claims process VERY easy. Thank you.

Unfortunately, my dog has had this lingering ear infection and he's been miserable. We couldn't figure out if it was an airborne or food allergy, and it's been really annoying. 15 months later, I feel like we have a handle on it and Duke is doing better, but it's definitely been an expensive journey. After not using my insurance for 4 years, it really came in handy when this happened. They have been a huge help!

Excellent service.

Fast and easy service!