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My Sasha was a Fidelco puppy that was taken out of the program after 16 months and offered to me as a pet She is a beautiful black Germsn Shepard who is a gentle loving soul. I took out Embrace pet insurance as soon as I officially adopted her. Over the past few months she was diagnosed with megaesphogus and was very very sick. Embrace has covered all her illness and wellness claims and I must say I have not waited more than 10 days from mailing the claim to receiving a check. The log in and EOB information is helpful and timely. I have recommended Embrace to all my friends who have pets or planning on getting one. Thank you Embrace.

I have had my policy for years. I have paid through the nose for coverage for my dog. She had a few minor problems and every time I submitted a claim it was denied because of my 250.00 PER INCIDENT copay! I just took her to the vet for a teeth cleaning where she had two teeth pulled. Now I have her teeth cleaned every two years. First I received an email stating that they had to see her medical records before settling the claim. Well they paid 100.00 of the 560.00 bill. They split the bill in two and paid 100.00 for some of the things but the rest they said WAS DENIED because of periodontal disease and THAT is not covered under her 66.00 a month policy! OH and while waiting to receive payment I received a policy renewal letter stating my monthly cost would not be 90.00!!!!!! Unless your dog is hit by a car or something MAJOR happens this is not worth it. I would rather take my chances and use a credit card to pay for her bills then WASTE thousands over time and each time you submit a claim it is either denied or you get a very small payment. NEVER AGAIN

We purchase Pet insurance for our new puppy the beginning of January not knowing that we would be using it less than a month later. Sophie had an emergency blockage. Very satisfied with the speed of the claim and happy with the amount we were paid. Just a little disappointed that some items were not paid at the full price because of excessive charge by the hospital? This was an emergency condition and we could not "shop" pet hospitals with the "best" prices. Other than that we were satisfied.

Boston Terrier Petunia has been with Embrace for 7 years. she has had vomiting and diarrhea off and on for years. my vet referred us to Vet specialist to have an endoscopy and colonoscopy. colonoscopy revealed IBS disease which we can now manage appropriately. endoscopy revealed a large 4"x2"x1" thick wad of cotton threads that was pulled from her stomach. shocking. I was tying up a small treat in a clean cotton sock and she was ripping it apart. had no idea she had ingested threads of sock and it was accumulating over time. this was a very expensive procedure. I am a single senior and Embrace paid the claim in record time. we are now hoping to go from every six weeks of vet visits to maybe one or two with a strict new diet and meds. in seven years I have never ever had a problem with a claim from Embrace. staff is wonderful and caring. please consider Embrace if you are contemplating getting pet insurance.

I've had the pet insurance since my dog was a puppy (now 3) -- I was going to drop it this year because my dog is about as healthy as they come. But decided to hang on one more year and was glad I did. In one month my dog got giardia AND cut open his paw on something while running and needed 4 stiches and a wrapped paw. A lot of trips to the vet and the pet insurance really came through. My vet processed all the paperwork (I just kept reminding them to submit the claims.) After the first couple of bills went through I started to receive checks from Embrace. No muss, no fuss, exactly what they said they would pay. For this year the pet insurance paid for itself. Not expecting that to happen every year but I do think it gave me a little more peace of mind should something bigger happen. I also liked the fact that after I had my dog's DNA done and he turned out to have 0% Labrador (though the adoption company labeled him a lab mix) Embrace actually reduce my premium to reflect his correct breed AND issued me a refund for the difference for the current year. I thought that was very top shelf of them to do that.

Thank you Embrace. You were thorough and expedient in our claim process.I will spread the word!

I am so glad I chose Pets Best for Theo's care! My claims are always handled promptly, the rates are reasonable, and I now have peace of mind when Theo needs veterinary care. Our most recent claim was for a costly dental procedure, and the turn around time for reimbursement was just ten days. I highly recommend this company!

My 4-year-old orange rescue tabby, Gabby, had an unknown first year of his life, possibly as a street cat, so he had six (!!!) teeth decayed by the time he was four. We didn't know he would need six removed when he went in for surgery--we thought it was just two--but they noticed more decay as they operated. Needless to say, the surgery was way more expensive than we expected, so I was relieved that we had signed on for this insurance. Our claim was processed and refunded quickly and efficiently. But the best part is that the staff at this pet insurance company TRULY cares about your pets. They will always do a follow-up call to ask about your pet(s) after a claim is processed. I'm so pleased with this insurance, that I've recently signed on our newly adopted cat, Merritt. Hopefully they stay happy & healthy, but if there's an issue, I'm glad that this insurance has us and them covered! THANK YOU! Cait

I had pets best for 2 years and have been happy with them until yesterday. I got a email saying that a claim I submitted was not going to be cover (even though) this same claim was covered last month (for medication) and it stated its because the condition was preexisting. I called and talked to a customer service rep named Amanda I started to explain how there must be a error with this claim and to look into it. She comes back and tells me there was actually an error on their end 2 years and that they have been covering a condition they shouldn't have been and they thought that I should be thanking them for covering something that I guess was preexisting (even though it wasn't - yes when I signed up for insurance my dog had something going on with her but we still to this day have no idea what) and now they are thinking the medication she is taking to a condition she had 2 years ago. My dog is 10 and has to go to the vet now once a month and now is not covered so needless to say I was unhappy and wanted to speak to a manager. Bren a manager called me back and was even worse at speaking to customer than Amanda her response to me was again I should be thanking them and I SHOULD TAKE OWNERSHIP because I supposilvely gave false information when signing up with them 2 years ago. MY DOG WAS NOT DIAGNOISED WITH ANYTHING AT THAT TIME! I dropped this insurance company immediately and signed up with healthy paws with actually better coverage for half the price. Obviously her conditions will not be cover but I refuse to give pets best another penny.

I have only needed to use Embrace so far for my dogs' wellness visits (thankfully there have been no emergency or injury visits), however, I have been very impressed with their customer service. They have always answered any questions and dealt with my wellness claims promptly and efficiently.