Excellent Claim Experience
I had a pet insurance plan with another carrier for 14 years and my experience is settling claims was probably a 3 or 4. That was because I sometimes need to resubmit the claim because the doctor's notes were not detailed enough or they needed additional information. Once that was done I did get paid. MetLife is so much easier to work with. Claims are processed in a reasonable period of time. The claims submission process is easy. Payment comes quickly. The one time I called to ask a question is was easy to get through to a representative. The summary of payments that are available is a helpful tool. I am glad that I have had MetLife for about 3 months for my 5 month old puppy.
- INSURER:
MetLife
- VETERINARIAN:
Gotham Animal Clinic
- POSTED: 05/23/2023
- BY: David
- BREED: Petit Basset Griffon Vendéen
- AGE OF PET: 0 - 3
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Easy to use
Easy to use the app. Claim was processed quickly. I have recommended Met Life pet insurance to friends and family.
- INSURER:
MetLife
- POSTED: 05/23/2023
- BY: Geraldine
- BREED: Australian Shepherd
- AGE OF PET: 0 - 3
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Great Pet Insurance
I highly recommend MetLife Pet Insurance. It is easy to submit the claim. I get the documentation I need from the vet's office before leaving. Submit that info when I get home. Claims are received and processed quickly. Thank you MetLife Pet Insurance!! 🐾
- INSURER:
MetLife
- VETERINARIAN:
Leffert’s Animal Hospital
- POSTED: 05/23/2023
- BY: Danielle
- BREED: Shih Tzu
- AGE OF PET: 0 - 3
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Healthy Paws, the Right Choice
Our doodle had emergency surgery. We submitted the claim to Healthy Paws with the documentation including diagnosis and Xrays and lab tests. The Vet's office submitted the visit notes and details. Healthy Paws covered 90% of all expenses minus standard office visit and deductible, according to the plan outline, and we had a reimbursement check mailed to us within 5 days of submitting the claim. Then, we received a follow-up letter from Healthy Paws making an inquiry regarding our dog's recovery. There were no surprises. We are very grateful to Healthy Paws for honoring the commitment and for the speedy reimbursement. We made an excellent choice of insurance providers. We wish for our pet's well being, but it is comforting to know the insurance coverage is there in case it is needed. Larry and Jane, California
- INSURER:
Healthy Paws
- VETERINARIAN:
Little Cottonwood Dog & Cat Hospital
- POSTED: 05/23/2023
- BY: Larry
- BREED: Goldendoodle
- AGE OF PET: 4 - 6
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Because the service is always knowledgeable & the staff are always polite
Because the service is always knowledgeable & the staff are always polite
- INSURER:
Trupanion Canada
- POSTED: 05/23/2023
- BY: Arlene
- BREED: German Shepherd
- AGE OF PET: 7 - 10
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The payment for something like my dog eating rat poision in a dog park out of my control was barley covered
The payment for something like my dog eating rat poision, in a dog park, out of my control, was barley covered
- INSURER:
Trupanion
- POSTED: 05/23/2023
- BY: Colleen
- BREED: Labrador Retriever
- AGE OF PET: 0 - 3
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So far so good
The representative I spoke to were really nice. It was easy to sign up. I haven't had to claim anything yet so I am not sure how fast and smooth that process is.
- INSURER:
Trupanion Canada
- POSTED: 05/23/2023
- BY: Mary
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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Fast and easy to submit a claim
Great
It was very easy and fast process
- INSURER:
Trupanion
- POSTED: 05/23/2023
- BY: Ian
- BREED:
- AGE OF PET: 0 - 3
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Every time that I needed to contact Trupanion I received a good and friendly response from your customer service team
Every time that I needed to contact Trupanion I received a good and friendly response from your customer service team
- INSURER:
Trupanion
- POSTED: 05/23/2023
- BY: Steve
- BREED: Havanese
- AGE OF PET: Over 11 years
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