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The experience was great, I was given great information that I needed to make my decision.

I submitted the claims for both my cats thru the app, and received reimbursement in less than 3 weeks.

Dear Nationwide Team: From the start you have been, each and everyone, exceptional. As a new mom, my foremost concern is for Orlando. And you have supported me in that concern and made my first-time parenthood smooth sailing. In short, my first best decision since moving to Albuquerque has been to adopt Orlando, and my second best decision has been to sign up with Nationwide. Thank you for being YOU. zoe Orlando's Mom

The information on the paperwork about what is and isn't covered is a bit confusing- however, the reps on the phone and online are very helpful. Now that I have everything setup, submitting and getting compensated for claims is fast and easy!

Thank you for a simple and quick process.

Blue Leah hurt herself after a walk one evening & I took her to the emergency vet service. They thought she had sprained her left leg & advise to take her to her vet if her limp doesn't improve. We schedule a vet visit with her primary vet after a week. She took x-rays and submitted them to another doctor for review. Attended a consultation and was advised that she had elbow dysplasia in both front legs. They told us the cost could be $3600 - $4200 to perform surgery to remove the cartilage blocking proper bone growth and that she will have arthritis. Fortunate for Blue Leah & us, we had Healthy Paws pet insurance. The procedure had to be done. The actual surgeon only had to perform surgery on her left elbow. It still is a long road to recovery but having pet insurance is worth it to cover Blue! Especially Healthy Paws! They processed the claim in less than a week. Thank you Healthy Paws!

My experience in submitting and processing claims has been simple and really no issues encountered.

Embrace does an amazing job at making the claims process easy. I have had insurance with other companies and they make everything and issue and make you submit document after document that have no bearing on the claim. Embrace not only make the process easy but the little things they do to make you feel special and like they care about you as a client is above and beyond.

Trupanion is very prompt in payment. And by just taking a photo of my bill and sending it to the claim department, it couldn't be any easier.

Amazing representative. Extremely helpful.