Superior customer service
Tammy, the representative who helped me. Explained the plans and options very clearly. And I was extremely impressed by her commitment to stay in communication with me and follow up. Her customer service skills are exceptional.
- INSURER:
Trupanion
- POSTED: 10/28/2021
- BY:
- BREED: Rhodesian Ridgeback
- AGE OF PET: 7 - 10
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My dog's pneumothorax surgery survival
I was extremely pleased with the fast response to my request about coverage for immediate emergency surgery for my dog, the ease of contact for my veterinarians to access the details of surgery and post-surgery coverage, and the 90% coverage paid so readily. I am also thankful for the willingness of the Trupanion personnel to assist in a time of emergency. I am 100% pleased with having Trupanion as my pet insurance in support of my dog's continued health.
- INSURER:
Trupanion
- POSTED: 10/28/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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I like the way the deductible works and staff is always friendly
I like the way the deductible works and staff is always friendly
- INSURER:
Trupanion
- POSTED: 10/27/2021
- BY:
- BREED: Olde English Bulldog
- AGE OF PET: 7 - 10
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I've been using Trupanion for 6 years now.
I've been using Trupanion for 6 years now. I have 2 pups, both insured with Trupanion. Unfortunately, one of my pups has a chronic health issue that requires long term care and therefore frequent utilization of Trupanion. Every time I have submitted a claim it has been the easiest process. This is so helpful and comforting to know that I never need to worry about my experience with Trupanion and I can focus on getting my pup the help she needs.
- INSURER:
Trupanion
- POSTED: 10/22/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Excellent
I’m so happy I took out Trupanion for holly, this insurance has paid out so much.
Tell any of my friends about it
Really so happy.
- INSURER:
Trupanion
- POSTED: 10/20/2021
- BY: June
- BREED: Mixed Breed Small (10-20 Lbs)
- AGE OF PET: 7 - 10
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Salesperson was informative and helpful and answered all my questions
Salesperson was informative and helpful and answered all my questions
- INSURER:
Trupanion
- POSTED: 10/17/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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Thankful for Trupanion
Trupanion has made a difficult time so much easier and everyone I have spoken with has been so nice and helpful. The entire claims process was so simple.
- INSURER:
Trupanion
- POSTED: 10/17/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Everyone at Trupanion is so helpful and knowledgeable.
Everyone at Trupanion is so helpful and knowledgeable.
- INSURER:
Trupanion
- POSTED: 10/17/2021
- BY:
- BREED: Sphynx
- AGE OF PET: 7 - 10
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Quick preapproval for a very sick kitty.
Quick preapproval for a very sick kitty. Friendly and caring staff.
- INSURER:
Trupanion
- POSTED: 10/11/2021
- BY:
- BREED: Maine Coon
- AGE OF PET: 7 - 10
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Dont waste your money. Your better off putting it into savings and building an emergency fund
Waste of money. Claim after claim they deny coverage. one of our dogs was born with a recessed vulva (common in breed and many dogs) which most dogs will grow out of. She developed a UTI after a few months. Because the recessed vulva can lead to an UTI and noted at her birth it was a "pre-existing condition" (their perfect excuse not to pay) they not only refused to cover any related claims but stated any issue from her vagina through her urinary tract system would not be covered now or in the future. That's one example. They make excuses and rule out for anything moving forward based on "pre-existing condition" which they interpret to be anything related to the body part noted and anything attached to such. What's most frustrating is your premium is based upon the breed and likely common illness (risk for insurance claims) associated with those breeds. For our mastiffs it is a fairly healthy premium. Fair enough IF they then covered such illnesses that justify those premiums. These companies want it both ways. Justify the high premium then deny claims. Waste of money. Our yearly cost for both dogs was $2052. You'd be better off saving that money in an emergency account and in a year or two you'd have enough for most major incidents which was the reason we initially got it. And in disclosure we were huge proponents of pet insurance. Before her passing we carried insurance for our last mastiff for 8 plus years. in disclosure it was another provider and they denied a couple claims as well but overall felt they were fair. However our experience, premiums have doubled with the new dogs and claim approval basically nil. Save your money they are not honest nor will it provide you any assurance they are there for your pet. I know the $2000 will be in my account and accessible. Why pay them $160 + a month for weeks of submission and discussions to find they applied 10% to a deductible ($500) which will never be met with their games. Tis game should be illegal to be honest.
- INSURER:
Pets Best
- POSTED: 10/07/2021
- BY: Carmine
- BREED: Mastiff
- AGE OF PET: 0 - 3
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