5
out of 5
Verified
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5
out of 5
Verified
I've had some issues with coverage during the more difficult times with him and I feel like your claims team doesn't really look into the claims as much.
I've had some issues with coverage during the more difficult times with him, and I feel like your claims team doesn't really look into the claims as much. I write notes and they get ignored. You may want to consider more staff, less expectation of volume of work for your staff, and a different process to save some time and effort for both your claims team, supervisors, and insurance members. I DO recommend everyone that is on state or federal assistance to get pet insurance like this and mention Trupanion. We cannot have enough in our savings account, especially for end of life care. Having just a deductible and knowing, for the most part, things will be covered, especially his medications, has been invaluable in my ability to care for him and keep my grumpy old man alive for so long.
- INSURER: Trupanion
- POSTED: 08/02/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
5
out of 5
Verified
The customer service at Trupanion is some of the best I have ever experienced.
The customer service at Trupanion is some of the best I have ever experienced. It is clear to me that the staff are extremely well trained, have excellent systems to support them and genuinely care about my pets. I can't begin to describe how much all of that (especially the caring part!) means to my experience as a customer!
- INSURER: Trupanion
- POSTED: 07/28/2021
- BY:
- BREED:
- AGE OF PET: Over 11 years
5
out of 5
Verified
5
out of 5
Verified
Best Pet Insurance Ever!!!!
Trupanion if very efficient and quick with taking care of the claims submitted. They provide almost instant decisions when going through your veterinarian and they do get back to you with their decisions within 48 hours of submitting the claim on your own. I've had Trupanion since my cats were kittens and never thought to use it when I needed it before until my 6 year old male cat got crystals and an infection in his urinary tract and couldn't urinate. I went through this with my previous cat and it is a pricey procedure when the cat has to have surgery. I contacted Trupanion right after the first visit because I didn't inform the vet that I had the insurance but the vet now has it on file and anytime I bring my cats to the vet they apply for the insurance. I would recommend Trupanion to anyone who gets a young animal because you never know what's going to happen or how much the vet bill is going to cost.
- INSURER: Trupanion
- POSTED: 07/22/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5
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5
out of 5
Verified
5
out of 5
Verified