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Claims are reviewed and paid very quickly. Kindest staff from an insurance company ever. They must all be pet owners because they understand how much our pets mean to us. I have had many claims over the years (been a customer for about 6 years) and I highly recommend Embrace to all my friends and family!!

Embrace has been first class in their level of service and understanding. Highly recommend.

I have been very impressed with the customer service people in the call center for PetPartners. In the past nine or ten years I have insured three pets -- two cats and my dog. Unfortunately, sadly, I have lost two of them and during their illnesses, Pet Partners customer service people have been very kind at difficult times. The people who I have spoken with seem to "not just have jobs," they are true animal lovers who have empathy and work to help you to understand your policy benefits and to do what they can to explain any steps you or your vet need to take. As with any policy, always read it carefully when selecting which coverage you want and consider (sorry...) worst case scenarios. And... check it periodically to see if you need to adjust it. I purchased the policies as soon as I brought my pet companions into my home. In my case they were kittens and a puppy. :D I absolutely give the people a 10. By the way, the people on the phone were terrific about follow through. The company was slow on processing a couple of claims -- but they were also quick to explain what additional information my vet needed to submit once I contacted them about the delay. So the delay is the reason I will give them a slightly lower rating.

Our dog tore her CCL (like ACL in humans) and was unable to walk or play at all. She is only 2 and we were beside ourselves with the whole ordeal...especially the $4000 price tag to try to fix it. Luckily, we have had Embrace insurance for our girl since she was just a small pup. We had not used it much more than for some wellness claims when we first got her. I figured we would get push back or they would try to deny coverage altogether (it is always a fight with our other dog's insurance company). To our shock, they did exactly what they advertise! They were kind and helpful, they did not push back at all, they covered 80% as our plan states and our dog is doing so much better. I can't thank them enough. We could not have afforded this without Embrace!

Embrace is great!! easy to use......responsive.....updates come timely.....great experience for a first time pet owner! SOOO much easier than insurance for the other members of our family.

So far the people at Embrace have been extremely helpful. We are sooo grateful for their quick answers. We had a different insurance provider for our other dog and Embrace is about 1000 times better. I always recommend Embrace to friends who get a new pet or are looking to change insurance providers.

I want to thank healthy paws for actually covering what was promised. We originally had aspca pet insurance from the day we got him and in the first few months he became sick and constantly had diarrhea. We had to bring him in the middle of the night and spent $600 at the emergency vet. Although we had a 90% plan, they didn't even cover 40% of the bill. Additionally, aspca insurance had a higher monthly fee. We read reviews on healthy paws and switched. For the vomiting a few weeks ago, we were nervous as the bill was almost $600 for our first visit and then around $1500 for the second. We didn't want to have to choose between our dogs care and coming up with $2000 from our savings or credit cards. I filed the claims for the two visits within literally 2-3 minutes using the iPhone app. We were so relived to see the processed claim showed that healthy paws actually covered what they said they would. We were thankful that Ollie was able to go to what is considered the best emergency veterinary hospital in New England and get the best care. He was monitored 24/7 during his hospital stay. We were able to say ok to his X-rays, ultrasound and when the doctor recommended he stay another night in the hospital we could do so without adding any financial stress to ourselves. We love our dog like he is part of our family and just want to thank healthy paws for following through on your promise & covering what they say they will cover.

Have been a customer for 7years and the service has been great. Form is easy for Vet and myself to fill and submit. Claim is process very quickly. Customer service amazing when ever I call. Meatball has been very health since birth until now which he was diagnosed with congested heart failure. Submitted claim and processes with no problem. Reimbursed via direct deposit. So worth the insurance, no regrets in having it. I will highly recommend to anyone.

When Violet became ill and dehydrated she needed immediate diagnostics and treatment. Her insurance covered everything except fees and taxes. The claims process was easy and I received a check for the covered amount in just three weeks. Thanks AKC Pet Insurance!

My 3 year old pup can not catch a break! Two accidental knee injuries resulting in VERY EXPENSIVE surgeries, two bouts of pancreatitis (caused by post operative medications- we think) resulting in overnight hospitalizations and chronic allergic skin rashes. My poor pup hasn't had an easy run, but Embrace has been there convering her wellness claims AND ALL accident/illness claims! They have been prompt with payments, easy to contact and compassionate about my baby's wellbeing. I am grateful. I recommend Embrace to every pet owner!