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Making a claim is a hassle because I can’t do it on my phone or tablet I have to use my computer. I had a claim denied because I was missing a document the representative I spoke to on the phone was very nice and helpful. Next time I had a similar claim I included all the documents but it was denied again. I have not found time to call yet to disputed.

Better then human health insurance

I already recommended Trupanion! You handled my claim promptly and professionally! I am very impressed!

My beloved kitty had a urinarty tract disorder. After a weekend in the hospital we thought he was ok. He relapsed at 2 weeks and needed emergency surgery. Having the insurance made it possible to keep him in our lives. Submitting the claim was easy and it was paid in record time.

We had never purchased pet insurance before, but decided to give it a try when we adopted our rescue beagle Max. We are so happy we chose ASPCA as they have lived up to their promised coverage beyond our expectations! They processed our claim right away and kept us informed throughout the process. Reimbursement, which was more than we expected, was prompt after receiving additional information from our Vet. We would highly recommend ASPCA to anyone considering pet insurance!!

Filing my claim was easy. Trupanion kept me informed through the whole process and was truly concerned about Gus.

Trupanion is the lifeline for my three Great Danes! Without Trupanion, I might not be able to get costly medical care; they would not be alive today! Unlike others without insurance, I can approve the costly, yet necessary medical care because I know Trupanion will pay 90%!

Every claim I submit I need to call your company several times. Then follow up with the same paperwork that I had already faxed to VPI. This claim I had to call many times and the doctor resent his notes. I was told to have Veterinarian call he did. The Veterinarian spoke to someone at VPI. The VPI rep did not have clear understanding of Veterinary medicine. The VPI rep could not even read my coverage plan correctly. She gave my Veterinarian wrong info about the type o policy coverage I have. Since the people at VPI processing, the claims do not have Veterinary education. They can’t comprehend veterinary medicine terminology. They read and/or heard a couple of words and ASSUME THEY CAN PUT A DIAGNOSIS ON MY DOG. Your employees claim that Jonas has Inherited Cardiomyopathy. They were not able to correctly understand Jonas’ diagnosis. This really should be against the law for you to misdiagnosis. When you have incompetent uneducated people processing claims this happens. Someone with more education should be looking and processing veterinary medical claims Jonas DOES NOT have In Inherited dilated cardiomyopathy at this time. YOUR company has put false diagnosis on him. Jonas does have Arrhythmia s during his heart beats. That is NOT THE SAME illness AS Inherited Cardiomyopathy. It’s very frustrating working with your company

Every claim I submit I need to call your company several times. Then follow up with the same paperwork that I had already faxed to VPI. This claim I had to call many times and the doctor resent his notes. I was told to have Veterinarian call he did. The Veterinarian spoke to someone at VPI. The VPI rep did not have clear understanding of Veterinary medicine. The VPI rep could not even read my coverage plan correctly. She gave my Veterinarian wrong info about the type o policy coverage I have. Since the people at VPI processing, the claims do not have Veterinary education. They can’t comprehend veterinary medicine terminology. They read and/or heard a couple of words and ASSUME THEY CAN PUT A DIAGNOSIS ON MY DOG. Your employees claim that Jonas has Inherited Cardiomyopathy. They were not able to correctly understand Jonas’ diagnosis. This really should be against the law for you to misdiagnosis. When you have incompetent uneducated people processing claims this happens. Someone with more education should be looking and processing veterinary medical claims Jonas DOES NOT have In Inherited dilated cardiomyopathy at this time. YOUR company has put false diagnosis on him. Jonas does have Arrhythmia s during his heart beats. That is NOT THE SAME illness AS Inherited Cardiomyopathy. It’s very frustrating working with your company

I love having Embrace Insurance for my baby. I've had it since she was 7 months old and it has been a blessing for the few expensive Vet visits we've had.