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I used the VitusVet app to take pictures of my receipts and claim form and I was able to easily submit my claim. No fax machines or mailing in any forms. I then received an acknowledgement email from Nationwide and then received my reimbursement and explanation of benefits. The best part about Nationwide is that they always reimburse me accurately and I never have to question if I'm getting everything I should. I trust them so I just have to submit the receipt and I know they'll process it correctly.

Claims have always been processed promptly, and the funds direct deposited within a few days. The only time I've experienced a delay is because the veterinary practice has not sent the requested documentation

We appreciate your consistent support of our puppy’s claims, particularly as we learn his sensitivities and work through any puppy illness. We feel that we can trust you to understand that we are working with our vet to set our puppy on the path to his best health!

I have two six year old Westies that both have health issues (one requires weekly allergy serum injections and the other requires 6 daily eye drop medications for KCS). Both are lifelong conditions. Although I never had pet insurance with my earlier pets, I decided to enroll in Nationwide Pet Insurance with these two when they were very young (4 months and 8 months, respectively) not having any foreknowledge that we would be dealing with lifelong issues for both of them. I am beyond grateful to have Nationwide pet coverage and highly recommend them. They are the best!!!!!

I have not had any issues with Embrace Insurance. They’ve taken care of the bills as per contract.

Very convenient and efficient. The Wellness coverage is a great bonus! So worth it!

I have had Nationwide Insurance since Harry was 8 weeks old. He is now 8 years old and still going strong - and as is typical of the Old English Sheepdog breed - still acting like he is 2 years old. What a lovable clown he is! We have not had a year when I did not have to file a claim for services - and each claim has been handled quickly and efficiently. The explanation of benefits is clear and this company really cares about my pet. Why would I go anywhere else?

Their customer service reps all deserve a raise - every time I've called in with a question they have been super easy to talk to and helped me understand my claims. The only reason I didn't give a full 10 is because sometimes the process time is extremely slow and it feels like the claims get forgotten. I've had to call in 3 times to get a claim processed after I hadn't heard anything for weeks. But, to give the customer service reps another shoutout - whenever I call in my claim will get processed immediately.

This has been a great plan for meet Koda's needs just wish it didn't take so long for claims to be processed.

Very helpful