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I have to say the claim submission was pretty easy....UNTIL...they sent me multiple emails about needing more medical records. It turns out the paperwork I get from the VET is not good enough. They need the records that include all Vet notes, lab results the whole nine yards. They tell you this is not normally given to the client so I have to call and make a special request to get my vet to give me this info. Are you kidding me? Why can't they call the vet if they need extra detailed paperwork that the vet doesn't give the client? Canceling today after reading about the premium increases.

Excellent service, have had no issues. Website easy and straightforward

I have used hEalthy paws since my fur baby was a baby and he is now three!, They are caring of your needs at a very sensitive time and they are fast with processing your claims. Our dog had to have a serious abdominal surgery to remove things he had eaten that were not digestible . Without healthy paws we would have been hit with a 3800. Bill 4 weeks prior to Christmas! We had to pay it but we had it back in our bank within 1 week - 90% back! That is awesome! Highly recommend to anyone with pets

Easy to submit claims and fast payments. Different insurance coverage options which is great.

The few times I've called everyone is super friendly and very professional.

Was very informative and answered all my questions

Very good policy plan & service

Dialogue with Customer service was extremely helpful with my concern

Refunds are quick and easy!

Could not be happier knowing my dog is covered. Great customer service. A++++++