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Enrollment was easy ¡X but I did have concerns
Enrolling was mostly easy but there were a couple issues. 1) Getting hit with that $35 ¡§one time service fee¡¨ at the end was unexpected and a bit disheartening at a time when money is tight. You guys are the best, which is why I chose you over cheaper pet insurance, but I had very specifically budgeted for the quoted amount. I wish I knew up front there would be an extra fee so I could have been ready for that. 2) I had to choose ¡§medium mix¡¨ for her (or whatever), based on her estimated weight from Embark and the rescue I got her from. But she¡¦ll be right on the edge of medium and large, and I don¡¦t know what that means for my coverage if she does go over the weight limit. Will she still be fully covered if something happens, or will you guys decide you¡¦d rather not pay for an expensive treatment because maybe I was unknowingly paying the wrong premium for a few months? I feel like concerns like that should be addressed somewhere during the sign-up process. Maybe I¡¦m wrong, but I¡¦d guess most of your customers have mixes rather than purebred dogs, so I¡¦d bet this isn¡¦t exactly a rare possibility. 3) There¡¦s a part of the process that asks what hospitals she¡¦s been to in her life. She hasn¡¦t been to any ¡§hospitals,¡¨ but she has been to an urgent care once. I didn¡¦t list it because I assume that doesn¡¦t count, but whether or not it does, some simple verbiage to the effect of ¡§Please include any urgent care centers or vet appointments for injuries or illness.¡¨ (Or conversely, ¡§You do not need to include urgent care visits¡¨). As a customer, I¡¦m worried that I¡¦m going to do something wrong during the sign-up process, not find out until I make a claim, and then not be covered after paying premiums for years. ¡X Other than these concerns, the process was mostly pretty easy.
- INSURER: Trupanion
- POSTED: 01/07/2022
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
5
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5
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Not sure frustrated about my fees going up
Not sure frustrated about my fees going up
- INSURER: Trupanion Canada
- POSTED: 01/07/2022
- BY:
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
5
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T.Bahr
Easy sign up.
- INSURER: Trupanion Canada
- POSTED: 01/07/2022
- BY:
- BREED: Boston Terrier
- AGE OF PET: 7 - 10
5
out of 5
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The Company with a Heart
Every time I called Trupanion to ask questions about the policy before I enrolled, I was treated with kindness, patience, and a knowledgeable answer to my question (unlike one company I was considering hung up on me when I called). I was NEVER pressured to take out the insurance. And I really like the fact that Trupanion is available 24/7 to take calls.
- INSURER: Trupanion
- POSTED: 01/07/2022
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
5
out of 5
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Trupanian is a trusted friend like my dog
I am writing for Erwin since He is unable to care for his dog like you used to I know with the caretaker of Beau The 10 Your old Labradoodle that was in need of Of a biopsy to clear up an allergy infection and subsequent injections of antibiotics which took care of his problem and truepanian was there along the way With the financial and moral support needed they were very quickly And we're on it and every way possible I have used drew panian for the past 10 years with my other dogs and they've always been a great support system and Fair and understanding . J.Leon
- INSURER: Trupanion
- POSTED: 01/06/2022
- BY: Erwin
- BREED: Mixed Breed Medium (20-70 Lbs)
- AGE OF PET: Over 11 years