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I love our Trupanion insurance. My dog was diagnosed with Cushings and over the past year has generated over $1000 in medical bills. With 2 kids in college, the additional expenses would have been difficult to absorb. Thanks to Trupanion, I don't stress out and worry about the bills every time my dog needs medication or follow-up testing. They pay promptly and customer service is excellent!

We got insurance after moving to the east coast and before we got set up with a new vet with new sets of shots etc, we decided it would be best (and made the most sense) to get pet insurance with Embrace. I would definitely recommend purchasing the wellness plan--it has paid off for us and we plan on using it when our dog gets spayed. Awesome and speedy customer service and filling out and sending in a claim is so easy and painless-the vet office can even handle filling it out and faxing it for you.

Schedule upon which they base payments is dated 2008. Many exclusions. They refuse to give pre-certification for a treatment or procedure. Overall very expensive and many exclusions. I've had for over 15 yrs. Am switching this month to another carrier. VPI is now connected with Nationwide Insur.

I have been faithfully paying insurance for my dog in the case of an issue and with the thought that a $250 deductible would handle the cost. Out of a $3000 bill I was reimbursed a pathetic $650. MY MAXIMUM reimbursement. I was supposed to have the premium package with a PREMIUM cost. And all I get back is $650!!!! I will be finding other insurance ASAP!

Trupanion has always been very positive and helpful when I submit my claims. They are awesome!!!

Trupanion has always been very positive and helpful when I submit my claims. They are awesome!!!

DO NOT SIGN UP! We signed up in case our dog needed another TPLO. VPI was the only pet insurance that claimed to cover TPLOs for dogs that have already had a TPLO. As long as the knee in question wasn't damaged prior to the 12 month probationary period, they claimed they would cover approximately $2,500 of the surgery and rehab costs. I've spoken to at least 4 different agents between the time I signed up up until my dog's TPLO last month. Each and every time they confidently assured me they'd cover it and that all I needed to do was make sure the surgery was after the 12 month probationary period. They were so reassuring I didn't think I needed proof of their verbal agreement to reimburse me for the TPLO costs. Well, I'm an idiot and out $5,000 (price of surgery and VPI monthly fee for the past year). My dog just had the surgery and they aren't covering any of it. DO NOT SIGN UP!

I have had dogs insured with Pets Best for around 10 yr now.At first their prices were reasonable and they would complete a claim withing 5-6 days. Now it's taking 3 weeks and a phone call to get the last paid claim and their rates in the last two years have gone up by 50%. This latest round of rate increases is unreasonable. I'm looking around to move now. I'm going to mark that I would recommend them only because they do pay up.

My experience with Pets Best Insurance has been outstanding. But whoever reviewed my most recent claim was either inexperienced or incompetent. The initial reviewer rejected my claim for a ridiculous and incorrect reason. I called to inquiry and the rep on the phone said it was a mistake and she would get it rectified, which she did. I expect to get lousy service when I call the electric company, phone company, or cable company. Fortunately I have grown to expect superb service from Pets Best. The reviewer who initially rejected my modest claim is either inexperienced or incompetent. Fortunately I believe this person is the exception to Pets Best staff. I am taking the time to submit this survey even though the claim was for only $57.98. I value good service. Up until now all my ratings were 10s. This one I rated 4 because the reviewer wasted my time and yours too.

I've carried Trupanion insurance on both my dogs for years and I will always have it on any pet I own. They've both had eye surgery and I've received fair, no hassle, timely reimbursement checks. Currently my Jack Russell is being treated for glaucoma. I've literally had claims settled in my favor within hours. I highly recommend it. I couldn't be happier.