Your "reps" have always been courteous and have responded to inquiries in a clear and concise manner.
Your "reps" have always been courteous and have responded to inquiries in a clear and concise manner. We recently lost our therapy dog, "Nugget" unexpectedly, and this was the reason for our recent call.
- INSURER:
Trupanion
- POSTED: 08/09/2018
- BY: Posey
- BREED: Havanese
- AGE OF PET: Over 11 years
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Claims process is very easy.
This was the second claim I filed this year. And each time the process was very easy. And the response and claim payment was very quick. Even on the last claim...when there was a delay, I was notified by email of the delay.
- INSURER:
Pets Best
- POSTED: 08/09/2018
- BY: Pat
- BREED:
- AGE OF PET: 7 - 10
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My only complaint thus far is that you do not cover the consultation that we have to have with the specialist we needed to see for our dogs heart problem.
My only complaint thus far is that you do not cover the consultation that we have to have with the specialist we needed to see for our dogs heart problem. You cover the x-rays, MRI, but not for the time that the doctor needed to explain what they found in the x-rays and MRI's and how to treat it. The X-rays and MRI are useless to us unless explained. This is part of the same illness, not an additional problem. We would not understand what they had found without a consultation.
- INSURER:
Trupanion
- POSTED: 08/09/2018
- BY: Larkin
- BREED: Golden Retriever
- AGE OF PET: 7 - 10
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Thank you for being there for Joey!
Was very pleased with the quick turn around on the claim. It was easy to use.
- INSURER:
Nationwide
- POSTED: 08/07/2018
- BY: Suzanne
- BREED: Australian Shepherd
- AGE OF PET: 0 - 3
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The Pets Best claims process was easy and quick.
The Pets Best claims process was very easy and quick! I was appreciative of the email I received notifying me of a slight delay in the process. I was surprised to receive a policy update letter just days later increasing my rates significantly. That was quite disappointing as we've been loyal customers and this was our first time placing a claim.
- INSURER:
Pets Best
- POSTED: 08/07/2018
- BY: Hillary
- BREED:
- AGE OF PET: 7 - 10
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Fast and friendly
Fast, friendly, and easy customer service
- INSURER:
Trupanion
- POSTED: 08/07/2018
- BY: Kristy
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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My claim was handled
My claim was handled in a timely manor!
- INSURER:
Trupanion
- POSTED: 08/06/2018
- BY: Susan
- BREED: Pug
- AGE OF PET: 7 - 10
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take too long to review claim for NEMO
take too long to review claim for NEMO.
Claim was files at least 5 weeks ago
Not paid yet,
- INSURER:
Nationwide
- POSTED: 08/03/2018
- BY: Robin
- BREED: Jack Russell Terrier
- AGE OF PET: 7 - 10
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Excellent customer service
Excellent customer service
- INSURER:
ASPCA
- POSTED: 08/03/2018
- BY: Antoinette
- BREED: Alaskan Malamute
- AGE OF PET: Over 11 years
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Never again with this Pet's Best
Should be called "Pet's Worst." They denied my first claim becuase my cat caught a cold twice in 1 year. I'd be surpised if they were objective enough to even post this.
- INSURER:
Pets Best
- POSTED: 08/03/2018
- BY: Brian
- BREED: Mixed Breed
- AGE OF PET: Over 11 years
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