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I have found that my claims are reviewed in a decent amount of time after submitting via e-mail. It is also great to have payments directly deposited into my checking account.

I've had Pets Best Insurance for about 5-6 years for my dog and cat. I came to pet health insurance late in our lives and wish I had insured my cat and dog with Pets Best from Day One. Cat Linus was about 12 years old and German Shepherd Dog Tamu was 10 when we began our policies. As they advanced in age, premiums did increase, though it was worth every penny. I never second-guessed my health care decisions because I knew I had Pets Best in my corner to cover any financial concerns. When I made decisions for treatment, it was always for the best interest of my animal family members. Decisions came from my mind and heart -- and not from my wallet. For me, this was the most valued benefit from Pets Best Insurance. Plus, claim processing is quick and convenient; customer service is compassionate and knowledgeable. There were a couple of claim denials that I appealed and won. Sometimes you just have to provide extra information for your case, especially when it comes to pre-exisitng conditions for older animals. When my pets passed, Pets Best reimbursed me for the costs of humane euthanasia, which softened even the most difficult of choices. Thank you Pets Best!

I was unable to receive any coverage for my 6 month old puppy's skin condition. I paid over $1000 for 6 months of treatment, on top of paying their monthly coverage. I cancelled right away after rude and unhelpful calls with their service department. Would not recommend, seems they find a way out of reimbursement for illnesses their policies say they cover.

We were playing in the creek and Alex decided to pick up a rock. When he picked up the rock he split his front tooth down to the root. Our vet referred us to the dog dentist, who was amazing and fixed everything. Trupanion covered almost all of it and explained what they did and did not cover. I am now adding my other dog to trupanion because I trust and value their service.I work at a dog daycare and tell all of the clients how great and wonderful they are. No matter what happens, I feel comfortable knowing we have Trupanion.

We were playing in the creek and Alex decided to pick up a rock. When he picked up the rock he split his front tooth down to the root. Our vet referred us to the dog dentist, who was amazing and fixed everything. Trupanion covered almost all of it and explained what they did and did not cover. I am now adding my other dog to trupanion because I trust and value their service.I work at a dog daycare and tell all of the clients how great and wonderful they are. No matter what happens, I feel comfortable knowing we have Trupanion.

I am retired and live alone with my two dogs. My little chihuahua was diagnosed with a collapsed trachea and an enlarged heart. I was frantic. I was referred to a dog cardiologist for an echo gram at a cost of $610.00. When I called Embrace a wonderful man named Joshua listen patiently on the phone while I went on and on. He knew I was living on social security and even sent me forms to see if the cardiologist would wait until Embrace paid them directly. It wasn't necessary as my daughter lent me the money; but the peace of mind it gave me was immeasurable .i have a happy ending ; my little Spirit 's heart is fine. He is just so small that the first X-ray gave a false impression of being enlarged.and the trachea is just narrow not collapsed. Thank you everyone at Embrace!

Customer service is fantastic! reimbursements were very timely, as well.

Customer service is fantastic! reimbursements were very timely, as well.

I have been very pleased with the ease and efficiency of the claims process, including the online status tool. Also the customer service is excellent. We have a lab and have had him insured with Embrace for a number of years. Our dog was diagnosed with a cancerous mass, and the least stressful/difficult part of his surgery was the claims process. All claims were processed quickly and exactly as expected.

I love our Trupanion insurance. My dog was diagnosed with Cushings and over the past year has generated over $1000 in medical bills. With 2 kids in college, the additional expenses would have been difficult to absorb. Thanks to Trupanion, I don't stress out and worry about the bills every time my dog needs medication or follow-up testing. They pay promptly and customer service is excellent!