Thank you for the past 10 years
I purchased Accident and Illness Insurance protection plan for my cat Dazzle back in 2013. As requested by Pets Plus Us, we took Dazzle to a vet and did a thorough examination to ensure there was no pre-existing condition. Fast forward to 2017, Dazzle was diagnosed with Diabetes and suffered a life-threatening condition called ketoacidosis. We had no choice but to send Dazzle to a pet ICU for a couple of nights. Thanks to the protection offered by Pets Plus Us, we were able to obtain all urgent medical assistance Dazzle required, without being overly concerned about the medical bills. Since then, Pets Plus Us had continued to provide reimbursement for routine Diabetes medication and treatments. in May 2023, Dazzle ended his 6 year battle with Diabetes and we submitted the last reimbursement request with Pets Plus Us for cremation expenses. As always, the claim process was smooth and fast. Following the final reimbursement, Pets Plus Us sent us a sympathy letter, cancelled our policy and backdated to Dazzle's day of passing in the most efficient manner.
In conclusion, I thank Pets Plus Us for the service and protection they provided for Dazzle for the past 10 years. For the other reviews that indicated issues with the claims, I would suggest you to follow the process and document requirement in the insurance document. For all past 6 years of my claims experience, all claims were processed and reimbursed with 2 calendar weeks. There might be 1-2 incidents where it took 3 weeks. If your wait time is prolonged for the claim reimbursement, maybe check with your vet to see if they sent in all proper documentation as requested.
- INSURER:
Pets Plus Us
- VETERINARIAN:
Erindale Animal Hospital
- POSTED: 05/26/2023
- BY: Ruby
- BREED: American Shorthair
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
Easy and Worth it!
Healthy Paws has been such a life saver for us with our pets after we have had emergencies. Claims are seamless and the customer support is top notch! They always check in to see how my babies are doing. Would recommend to everyone I know!
- INSURER:
Healthy Paws
- VETERINARIAN:
Veterinary Emergency Group Newton, MA
- POSTED: 05/26/2023
- BY: Alexandria
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
The worst Pet insurance
I only wish I had read the reviews.Same problems there is what I am having.For two years I did not file any claims but my payment was drawn from my account .Filed a claim and was sent through so many run around it is ridiculous. The worst experience.Takes jumping through hoops and 15 days to process is a joke or scam I waited two years and money on a scam. If you are thinking of enrollment in this pet insurance. Two years I never filed a claim. And before care what you say to their customer service people. I am not missing anything you pay upfront And no I will not contact you to discuss anything but getting my money for no claims for two years.Contact me then .I am turning it over to my lawyer.
- INSURER:
MetLife
- POSTED: 05/26/2023
- BY: Anita
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Ozzy
It is very affordable and was very easy to sign up for.
- INSURER:
Trupanion
- POSTED: 05/26/2023
- BY: Louise
- BREED: German Shepherd
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
First claim experience
It took a very long time to process. This was our first experience with a claim and Iâm sorry I was not impressed. It felt like you were looking for reasons to not cover the claim.
- INSURER:
Trupanion
- POSTED: 05/26/2023
- BY: Sue
- BREED:
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Debbie, cat mom.
Easy to submit forms, and bills paid quickly.
- INSURER:
Trupanion
- POSTED: 05/26/2023
- BY: Debbie
- BREED:
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
This is my first time with pet insurance so am still finding my footing.
This is my first time with pet insurance so am still finding my footing. My experience with the company has so far been a positive one and would recommend Trupanion if a friend asked about it.
- INSURER:
Trupanion Canada
- POSTED: 05/26/2023
- BY: Marlene
- BREED: Mixed breed
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
better than people insurance
they are good at take care of claims some times they have questions witch is normal once the vet clears it up all is good not the hassej you get from people insurance my dog insurance works better than my insurance
- INSURER:
Trupanion
- POSTED: 05/26/2023
- BY: Brenda
- BREED:
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Willows journey.
Every time there has been a medical need or medicine need Trupanion has been there, quickly and efficiently. Having Trupanion pet insurance has literally helped me save my furry family member.
- INSURER:
Trupanion Canada
- POSTED: 05/26/2023
- BY: Suzanne
- BREED:
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
