This particular claim has been a mixup.
This particular claim has been a mixup. The expediency of everything was fine but the statement that was sent me was in error and I felt that I had overpaid and was due a refund, but then found out that there was no mistake so I wasn¡¦t due any refund. I called Trupanion to get the statement revised to reflect the correct charges and was told that I could not get this after the fact but they (Carissa) would check on it and get back to me but I still haven¡¦t heard anything from Trupanion.
Thanks
Garry
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Friendly helpful staff :)
Friendly, helpful staff :)
- INSURER:
Trupanion
- POSTED: 01/13/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Trupanion gives me peace of mind it is prompt in processing claims and worth every cent in the care of my cat and dog.
Trupanion gives me peace of mind, it is prompt in processing claims and worth every cent in the care of my cat and dog.
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Trupanion is a group of extremely strong customer service people.
Trupanion is a group of extremely strong customer service people. I am always amazed at how quickly I get reimbursed, directly into my bank account. Sometimes it literally takes longer for the Pharmacy to fill the order than it takes Trupanion to pay for it.
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Trupanion is always excellent help in a very quick manner.
Trupanion is always excellent help in a very quick manner. Every encounter has been a pleasant one.
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I have always had great quick and friendly service
I have always had great, quick and friendly service
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