5
out of 5
Verified
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5
out of 5
Verified
5
out of 5
Verified
I love the simplicity of this plan.
I love the simplicity of this plan. I know exactly what Iâm paying and I know exactly what Iâm getting, except for one thing: the âstandard planâ includes acupuncture and other non-standard procedures. I wish they had told me so I could have saved the money from that add-on! I would have given a 10 if they informed me of this!
- INSURER: Trupanion
- POSTED: 05/29/2023
- BY: Lluvia
- BREED:
- AGE OF PET: Over 11 years
5
out of 5
Verified
Always receive excellent customer service
Always receive excellent customer service
- INSURER: Trupanion Canada
- POSTED: 05/29/2023
- BY: Deborah
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
Answer was fast and quick.
Answer was fast and quick.
- INSURER: Trupanion Canada
- POSTED: 05/29/2023
- BY: Michael
- BREED: Siberian Husky
- AGE OF PET: 0 - 3
3
out of 5
Verified
Surprised w/Lack of Coverage - Hookworm
I understand that Trupanion doesnât pay for regular vet care and vaccinations; however, I was surprised that you didnât pay for treatment care/medications for hookworm.
- INSURER: Trupanion
- POSTED: 05/29/2023
- BY: Lori
- BREED:
- AGE OF PET: 0 - 3
4
out of 5
Verified
The conversation with the person was great.
The conversation with the person was great. She was very professional and I appreciated her help. My concern is that the company labeled my dogs symptoms with something that has now been deemed a preexisting condition with no other proof than the symptoms. They are saying that her ear infections, which has NOT reoccurred was a symptom of something larger. When my husband brought my dog in for a discoloration on her skin I was worried about and asked certain questions, no regard was taken for the fact that when I discussed same things with the vet, my answers were different. Problem is my husband doesn't know why a question is being asked and therefore most of his answers were yes and no. There was no clarifying information at the time of the question so that he could make an informed response. So the insurance company has taken those responses and made a judgement call. I think there needs to be more scientific proof of a condition before you label it. Also I am not sure why her upcoming spay surgery isn't covered. One of the things people get insurance for is to t help be responsible pet parents and for insurance to not help with an important health benefit for the dog is in my eyes against that. Its not the person on the end of the phones fault. She did a great job spending the time to go through the records and getting answers for my questions and being respectful of my point of view. I just don't know I would have gotten insurance in the first place for these reasons no matter which company I went through. I am considering dropping the insurance and just starting a savings account to save up for things.
- INSURER: Trupanion
- POSTED: 05/29/2023
- BY: Lisa
- BREED: Golden Retriever
- AGE OF PET: 0 - 3
5
out of 5
Verified
Staff on the phone is very nice and helpful.
Staff on the phone is very nice and helpful. Answered all my queries thoroughly.
- INSURER: Trupanion Canada
- POSTED: 05/29/2023
- BY: Angela
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
5
out of 5
Verified