Run!
Worst experience with an insurance company ever! I purchased the insurance after my cat developed symptom of pulling out fur, which appeared to anxiety related. Shortly after effective date he was diagnosed with diabetes. Diabetes is not related to alopecia. The claims were denied, I appealed and vet sent in a supporting letter which agreed alopecia is not a symptom of diabetes. The appeal was denied. The denial letter did not provide any information regarding the next stage of the appeal process, or the 30 day time frame for appeal. 6 weeks after I received the letter, I called to get information on the appeal process, and was told the time had expired. Metlife's conduct is disgraceful. Don't waste your money or time.
- INSURER:
MetLife
- POSTED: 08/24/2024
- BY: Lynn
- BREED: Domestic Medium Hair
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
Always great.
They have always paid my claims and I had over five dogs that were covered by them. They never refused any claims they even paid for two knee surgeries on one of my dogs and they always pay for the euthanasia part at the end of life. I've had MetLife for over 13 years and I have gotten back quite a bit of reimbursement which would have cost me an out-of-pocket since I always had five dogs at a time. I highly recommend this insurance to all the people who ask me what insurance I use I just tell them that they just don't cover pre-existing but otherwise they're great. Plus they less then any others I have checked. Especially for senior dogs.
- INSURER:
MetLife
- VETERINARIAN:
Coast Vwt Clinic Morro Bay, California
- POSTED: 08/24/2024
- BY: Barbara
- BREED: Rat Terrier
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
No brainer
Our puppy suddenly lost feeling in his hind legs. We were able to take him to the vet without worrying too much about medical costs as he was insured. After scans and neurological consultations we were able to get our boy the help he needed. Without insurance it wasn’t something we would’ve been able to afford out of pocket. He has more work to be done in the future but so far in one month insurance has paid out thousands. For additional peace of mind they also offer the chance to approve medical expenses in advance for more costly procedures scheduled ahead of time.
- INSURER:
Pets Plus Us
- POSTED: 08/23/2024
- BY: Angela
- BREED: French Bulldog
- AGE OF PET: 4 - 6
Did you find this review helpful?
Yes
No
Nothing but a hassle since joining
This is by far the worst pet insurance compagny.
They increased our premium 2x in the spam of the same year even though they say their premium will never go up base on dog bread and size. We went from paying $123 last year to $149 and now $157 with a 20% dicount this year. They find every excuses in the book not to pay even when it is an emergency.
CAA should not be recommended this company at all.
- INSURER:
Pets Plus Us
- POSTED: 08/23/2024
- BY: Kat
- BREED: Newfoundland
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Good Job
Excellent customer service and availability. Expedient claim processing!
- INSURER:
Pets Plus Us
- POSTED: 08/23/2024
- BY: Anthony
- BREED: Mixed Breed Large (Over 75lb)
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Rudyboo
We have had TruPanion since 2013, the year my boys were born. I can’t say enough about their customer service, compassion and all over knowledge. We’ve used it maybe 4 or 5 times over that last eleven years but we’re always so grateful we had it. Has saved us literally thousands of dollars. Really worth trying to fit it into your budget, as I have as a senior on Social Security, but my boys are worth every penny. Thank you, TruPanion, from Rudy and Bandit, too!
- INSURER:
Trupanion
- VETERINARIAN:
Maine Vetrenairy Medical Center
- POSTED: 08/23/2024
- BY: Emilie
- BREED: Shih Tzu
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
Love pets best
We haven’t had any issues with pets best. We have used them for many years. Our boy cooper just had TPLO surgery and was going to cost $7400! With insurance we received 90% back just a few weeks after surgery. Not to mention all the allergy issues he’s had and the shots every month. They have been amazing answering questions and processing claims quickly. I recommend to anyone who asks… and even to some that don’t lol
- INSURER:
Pets Best
- POSTED: 08/22/2024
- BY: Lauren
- BREED: Mixed Breed Large (Over 75lb)
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Nationwide Exorbitant Premiums
Their pet policy premiums I have gotten so expensive. I’ve had some almost double year over year.
- INSURER:
Nationwide
- POSTED: 08/22/2024
- BY: Susan
- BREED: Doberman Pinscher
- AGE OF PET: 4 - 6
Did you find this review helpful?
Yes
No
My happy and healthy pups!
The care group are kind and caring! Dr.Colon is amazing wouldn't go to any other place for my two furry babies!
- INSURER:
Spot
- VETERINARIAN:
VETERINARY CARE GROUP OF WESTBURY
- POSTED: 08/22/2024
- BY: Margie T
- BREED: Yorkshire Terrier
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Great until they start raising rates
Started out affordable, then raised rates by double or triple each year up to over 2300$ a month for one dog. Started hassling about claims, blatantly said they didn't want to pay that much any more.
- INSURER:
Trupanion
- VETERINARIAN:
Knowles Snapper Creek
- POSTED: 08/22/2024
- BY: Michelle
- BREED: Doberman Pinscher
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
