5
out of 5
Verified
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5
out of 5
Verified
Venus's Trupanion policy is great!
Our Bernese Mountain Dog Venus had two surgeries within a month, for unrelated problems. First, she tore a ligament in her back leg and began limping, and soon after, she developed an ear hematoma. Trupanion covered both incidents fully based on our policy, and paid both claims within two business days. We will have to do physical therapy with Venus at home for another eight weeks, but she is doing very well and we are grateful to have Trupanion's coverage to cover most of the cost. We will maintain her Trupanion coverage as long as she is with us (hopefully a long time), and I tell everyone who asks about owning a Bernese Mountain Dog that the very first thing they should do after they bring their new companion home is to call Trupanion and sign up for a policy. From our experience, it is essential.
- INSURER: Trupanion
- POSTED: 08/02/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
5
out of 5
Verified
This is my first experience with pet insurance and I am impressed with the quick response and the efficiency.
This is my first experience with pet insurance, and I am impressed with the quick response and the efficiency. And, they genuinely seem to care in the phone, email, and text communications we have exchanged.
- INSURER: Trupanion
- POSTED: 07/29/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
I don't rate it at 10 because I think the premiums are high and I'm irritated that exams (to see what a problem is about or to see whether the treatment is helping) are not covered.
I don't rate it at 10 because I think the premiums are high, and I'm irritated that exams (to see what a problem is about, or to see whether the treatment is helping) are not covered. On the plus side the claims process is pretty easy. Better still - and this may say more about our current society's sorry state - I was delighted that when I called with questions I actually got a LIVE HUMAN (Aubrey) with excellent language skills. I did not have to wait forever online. The rest of the good news is that actually filing a claim is amazingly easy, and the review and results are done quickly. The process was very efficient. Overall, I'm glad we have the insurance.
- INSURER: Trupanion
- POSTED: 07/28/2021
- BY:
- BREED: Siberian Husky
- AGE OF PET: 7 - 10
1
out of 5
Verified
Because it seems you always find away not to cover the vets visit.
Because it seems you always find away not to cover the vets visit. We spend more in monthly fees than you get back in what Trupanion picks and chooses to be covered.
- INSURER: Trupanion
- POSTED: 07/26/2021
- BY:
- BREED: Labradoodle
- AGE OF PET: 0 - 3
5
out of 5
Verified
5
out of 5
Verified
The pre-existing condition clause was stretched beyond what I believe is anywhere near reasonable to deny several of our larger claims.
The pre-existing condition clause was stretched beyond what I believe is anywhere near reasonable, to deny several of our larger claims.
- INSURER: Trupanion
- POSTED: 07/26/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
Because I am still waiting on reimbursement for my claim and it’s been 2 weeks or more for 2 invoices and I have another invoice to send but I’m still waiting on the previous ones.
Because I am still waiting on reimbursement for my claim and it’s been 2 weeks or more for 2 invoices and I have another invoice to send but I’m still waiting on the previous ones.
Also I have called twice regarding the claims.
- INSURER: Trupanion
- POSTED: 07/26/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5
Verified