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Embrace promptly responded to and sent payment for my Wellness claim for my dog's Ortho Exam. I think I received the check in about a week of sending the claim in. The Wellness program is a great deal, especially during a puppy's first year (when I will be neutering and chipping him as well).

I couldn't say enough good things about Healthy Paws. My sweet little two year old Boston Terrier was diagnosed with a detached retina in one eye, leaving him blind in that eye. The vet said that it was likely that his other would do the same. I brought him to an ophthalmologist who suggested that I make a quick decision to move forward with an expensive laser eye surgery to help the other retina to remain intact. I figured since James Dean was newly insured, Healthy Paws would never consider reimbursing me for this procedure. Regardless, I had to move forward to save James Dean's vision. I sent in the claim form because I figured I had nothing to lose (and a deductible to meet). To my surprise I received the check for reimbursement in the mail only a few short days later. James Dean is recovering quickly and I feel a sense of security for his future with the support of Healthy Paws. They don't let you forget how much they care either. They check in on him frequently. I know I did what's best for both James Dean and myself by choosing Healthy Paws. If you are considering pet insurance, do not hesitate to make Healthy Paws your provider of choice!

My three year old Dalmatian mix has been through two fairly expensive TPLO knee surgeries in the last year and a half. Both claims I submitted to Embrace were dealt in about four weeks, with no problems and they kept me up to date with the progress of my claim with the occasional email.

I really wish insurance companies for us humans acted like this. My three-year-old dachshund just underwent emergency back surgery on the 14th of September. The total bill was 4,622.12 and I just got an email on the 7th informing me that they are paying 3,294.32, which is fantastic! (I have a 20% co-pay and a 500.00 deductable.) I love this company. Everyone is always courteous and professional. They send you an email to let you know that they received your claim form. They send another email if they think things are backed up a little, but seriously, 3 weeks is incredibly fast compared to my own insurance company. They even send another email to make sure you received your check. Who does that these days? Their customer service is incredible. I've heard nightmare stories about other companies. Embrace is truly the best insurance company out there. You will not be disappointed.

My bulldog had eye surgery with several follow-up visits and Embrace has been a life saver for us. They let us know up front that they were behind and they kept giving us updates so we would not have to worry that our claim was forgotten.

Do not even consider using anyone else. I was with VPI for years and had no idea that another insurance could be so much better. They respond immediately and their $$$ limitations are much more realistic than any of the others. I give them an A+.

I have had a great experience with Embrace so far. They are always responsive and efficient about everything, from easy and clear to read forms to the claims submission process.

Our beloved Chocolate Lab was only 3-1/2 years old when she was diagnosed with a cancerous tumor inside her mouth. We moved on this as quickly as possible and so did Embrace. Every time I sent in a new estimate, they jumped right on it and got us the pre-certification coverage immediately. They were prompt to pay and very courteous and helpful. I highly recommend Embrace. I shopped other pet insurance coverages when out dog was 8 weeks old. Embrace "looked" to be the best. I would never ever have another pet without this coverage. Thank you Embrace!

My puppy was able to get the medical care she needed for her UTI because I had Healthy Paws pet insurance. They are very fast with their claims reimbursements and they keep me informed by email when they are processing the claim and then an explanation of benefits once it is completed. It is super easy, convenient and takes the uncertainty out of the process. Their customer service is excellent.

When my dog was diagnosed with cancer I thought it was going to take forever to get reimbursed. I didn't even want to fill out the paperwork. When I finally did, there were maybe 8 lines to fill in. I sent the claim form and the itemized bill to them electronically and received an automated reply within the hour. 2 days later they sent an explanation of benefits and a check was in the mail. If this were my health insurance company I'd have to resend everything 20 times and get supporting documents and what not only to have them deny half of my claim. Pets Best only denied $15 of chemotherapy drug disposal. The rest was covered with no questions asked. If it hadn't happened to me I wouldn't believe it.