Excellent customer services ! Highly recommended
My dog got dog-attacked in Dog Park and sustained a laceration to his back leg couple weeks. We took him to the vet and they stitched him up on Saturday. I filed the claim on the next Monday, and then I got a confirmation email immediately. I was so surprised that they took a really short time to process the claim. I already received a reimbursement check from Healthy Paws yesterday. I greatly appreciate their fast services and their thoughtful e-mail. I highly recommended Healthy Paws Insurance.
- INSURER:
Healthy Paws
- POSTED: 09/26/2012
- BY: Betty
- BREED: Shiba Inu
- AGE OF PET: 7 - 10
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Great Service & Honest Company
Healthy Paws processed my claim quickly, easily, with no problems or red tape. They are always courteous and well-informed. You can tell the customer service reps take good notes because they are always up to date with a particular issue when you call or email. The follow-ups are a nice touch, too.
We all have to deal with insurance - with our cars, homes, lives, etc. It's very reassuring to have found a company that sticks by their word, plain and simple. There were no surprises with our claim. We sent in our cat's sparse, prior medical history (vaccines and neutering) at the time of the accident, and had our vet forward the documents for the surgery they had to conduct on our cat. That's it! Within a couple weeks, I had my check.
I would wholeheartedly recommend Healthy Paws based on my experience.
- INSURER:
Healthy Paws
- POSTED: 09/26/2012
- BY: T.
- BREED: American Longhair
- AGE OF PET: 7 - 10
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Amazing customer service
Embrace really demonstrates an understanding and caring for their animal clients! They handle claims so quickly and efficiently (characteristics that are rarely seen in either the animal or people insurance world). They are personable and appear truly interested in helping provide the best customer service. So glad that I insured our rescued puppy with Embrace the minute she came into our lives.
- INSURER:
Embrace
- POSTED: 09/26/2012
- BY: Karen
- BREED: Mixed Breed
- AGE OF PET: 0 - 3
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Worth the investment!
My 1.5 year old Shih Tzu/ Maltese mix Butters started of the day ok. Almost immediately after breakfast he vomited and started to seem more low energy than usual. Off to obedience training we went, when all of a sudden a noise I have never heard any living creature make came out of his throat. It was a gagging/coughing noise that I could not identify.Since he had vomited earlier that day I was concerned that he was having continued GI issues, so off to the vet we went. After a set of xrays, some sub Q fluids and medication we were about to leave when he vomited again! $250.00 later we were home. As the night progressed the gagging/coughing thing increased and I became extremely worried, so off to the ER we went. After another set of xrays and blood work he was diagnosed with Kennel Cough. After an additional $560.00 we were sent home with antibiotics. Being a new pet owner I wasn't sure what to do to help my fur baby feel better and I was a little in shock at the cost of care. I am very thankful that I made the decision to purchase pet insurance through Healthy Paws. They helped facilitate getting all the necessary paperwork from both the vet and ER to process my claim. The process was simple and in less then a week I had my reimbursement check. Its definitely the best investment I have made in a long time. Thank you Healthy Paws!
- INSURER:
Healthy Paws
- POSTED: 09/25/2012
- BY: Valerie
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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Love The Direct Deposit...
Thanks Embrace. I am very happy with the direct deposit option you offer. It is faster than having to wait for a check in the mail. Thanks for the quick response to my claims...
- INSURER:
Embrace
- POSTED: 09/24/2012
- BY: Maria
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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Rate increase after 12 months
I'm very disappointed, I have had my two greyhounds insured with Healthy Paws for almost a year and I have never made a claim for either of them. I switched from Trupanion as they wanted to raise their rates by 33% each (again, never needed to make a claim with them). I was in contact with a Healthy Paws representative who indicated that they would typically only raise rates in the 5 - 7% range for each hound. That seemed reasonable. This week I received an email from Healthy Paws indicating that each dog would receive a rate increase of 14%.
I am extremely disappointed with Healthy Paws
- INSURER:
Healthy Paws
- POSTED: 09/22/2012
- BY: CLK
- BREED: Greyhound
- AGE OF PET: Over 11 years
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Best Pests Insurance is the best
My Cat was in the Vet Hospital for 2 days. I submitted my claim and had a check in 8 days. The people I spoke to were very nice and explained everything to me. I wish my insurance company were as nice and prompt as Best Pets.
- INSURER:
Pets Best
- POSTED: 09/21/2012
- BY: Joanne
- BREED: Colorpoint Shorthair
- AGE OF PET: 7 - 10
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Top Notch
My Aussie had a bowel obstruction that required iV's and hospitalization. Did I mention this happened on Labor Day? Healthy Paws called me that day to help me & they paid my claim quickly. Also asked how Bailey was doing one week later. Bravo!
- INSURER:
Healthy Paws
- POSTED: 09/18/2012
- BY: Michele
- BREED: Australian Shepherd
- AGE OF PET: 0 - 3
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Healthy Paws Insurance is amazing!
I hardly ever rate services and products, but Healthy Paws Insurance definitely earned a 5-stars rating. My dog turned a year old and I decided to get her insurance to make sure we're covered in any case of illness/injury. September came and I had to take her to the ER Pet Clinic in the middle of the night for help due to non-stop vomiting and diarrhea. At one point, the ER Vet said she may need surgery since she suspected blockage in the stomache area. I wasn't sure how the reimbursement worked, I could only hope that it was an easy and speedy process for the vet fees I paid. Within 1 day of sending in my claim for reimbursement, I received an email stating it was processed and within 1 week I received the reimbursement email and later a check in the mail. It was so relieving to know that I have a solid pet insurance policy that helps me care for my pet and not be afraid of vet bills. I am so thankful that Healthy Paws stand by their mission and their staff are so dedicated in every step of the process. If they could be awarded an award, I'd have to say it would be Amazing Customer Service!
- INSURER:
Healthy Paws
- POSTED: 09/18/2012
- BY: Kathy
- BREED: Chihuahua
- AGE OF PET: 7 - 10
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Great experience with Healthy Paws
Our 1 1/2 year old Golden Retriever had a recent onset of stomach illness that caused severe dehydration. He was lethargic and weak, would not eat or drink and had severe diarrhea. The vet was amazing and gave him all the supportive care including iv fluids, pain meds, antibiotics and diagnostic testing necessary. Over a day and a half period, they were able to get him onto the road to recovery. This illness was unexpected and expensive. Not only did we have the best veterinary care available for our boy but we also knew we had Healthy Paws insurance in our corner. Within 24 hours of receiving his claim, they were already processing it. We received our reimbursement within the week and they checked with us on Leo's recovery as well. I can't say enough about how amazing they have been to deal with. I highly recommend Healthy Paws.
- INSURER:
Healthy Paws
- POSTED: 09/18/2012
- BY: renee
- BREED: Golden Retriever
- AGE OF PET: 7 - 10
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