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Process to file and submit claim was clear, easy and fast I received a response within 1 business day to the filed claim and claim processed within a week with no issues. Liked the fact that they were genuine on the concern for my dogs illness and that he was taken care of

Process to file and submit claim was clear, easy and fast I received a response within 1 business day to the filed claim and claim processed within a week with no issues. Liked the fact that they were genuine on the concern for my dogs illness and that he was taken care of

Quick claims processing

Quick claims processing

I recently had to rush my dog Sadie to the vet and found out she had to have surgery to remove several marble sized bladder stones. Embrace made my experience so much less stressful and was prompt to reinburse all aspects of the terrible experience (vet visit/x rays that discoverd issue, surgery, follow up visits, meds... I would highly recommend Embrace if you love your pet and know how difficult it can be to deal with these situations.

They approved my threes cases at the same day and next day they deposited the money in my bank. They respond so quick and very kind to answer.I didn't have an insurance for my previous dog who past away with a cancer and I'm still paying it's vet bill. Now I'm so relief and secure. Thsnk you so much, Pets Best Insurance, YOU'RE THE BEST!

I recently submitted my first claim after having Embrace Pet Insurance for the past year. The customer service reps have ALWAYS very courteous, and they continued this positive experience for me by answering all of my questions about the claims process. I also received emailed updates about it as it passed through each department. I received my refund notification in the timeframe that I was given, and the Explanation of Benefits is very clear. This has been the most painless process -- I wish dealing with human medical insurance companies was so easy! Embrace is an incredible company that I highly recommend to anyone!

Well, with Obamacare looming over our heads, I am ready to start barking so that I can get insured by Pets Best. I recently faxed a claim on a Sunday and within hours, received a confirmation. Two days later, I got another email saying my claim had been processed. Why do human insurance companies take 30 days then haggle you to the point where you NEED to see a doctor from all the inept customer (dis)service reps? Yay, P.B. We love you! WUF.

After years with other companies I've finally found the best-Embrace. They're not only the fairest when it comes to coverage but are a pleasure to deal with-they go out of their way to help and care enough to make sure my dog had everything she needed.

I've carried pet insurance for several years, and never had to make a claim, so I was apprehensive when my dog tore her CCL and needed surgery. I didn't know whether the claims process would be arduous, or whether coverage would be denied for some arbitrary reason. Turns out I had no reason to fear! Embrace honored my claim, and kept me apprised of the status throughout the process. The staff also reached out to check on us a month after the surgery, to see how my dog was progressing - a very kind gesture. I recommend this insurance company. No pet of mine will ever be without Embrace coverage.