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This was my first claim. I was kept informed of the progress on it from the time they received it until it was paid. I'm very pleased with the service.

I will never recommend this company to anyone! I called multiple times before I started a policy, what they told me seemed to good to be true. I asked multiple times, whats the catch. Sure enough after paying $50 a month for over a year, I finally had to use them. What a joke. $1200 vet bill that was broken up in 2 vet visits (so I could actually afford to pay it) and Trupanion says it is not the same problem! I called to verify it was indeed the same incident. They then said I need to have my vet email them a letter with all the info. So now I am begging my poor vet to take time out of his practice to email a ridiculous letter because one word was omitted from the issue description. On top of this they have changed my policy 3 times without telling me, resulting in being charged $10 more monthly for the last 7 months. So now I have to fight to not only get my vet bill paid, but reimbursed for the monthly fraud! Please take warning! This company is a scam. I know we all want to do whats best for our loved ones, but this will only stress and hurt you in the end!

I was not sure what to expect when I enrolled both of my dogs with Pet insurance. I was told by a family member that Pets Best was the agency to go with. They were fast, efficient, personable, and got your claims processed in a timely manner. What a surprise! It was stressful enough to take my dog to the vet for an accidental illness but to work with a company that is so efficient and gets the job done was a breath of fresh air. I received an email the very next day of faxing my claim which noted that my claim was being processed and that a refund would be issued in 10 days. However, this claim took less than a week to process and my refund is on the way in 5-7 days. I would recommend signing up for direct deposit which I will do. Pets Best is amazing and they get the job done. I would recommend this company to anyone who is looking for Pet insurance. I am greatly satisfied with the service!

I personally should do the commercials for Trupanion. I have three dogs and a cat and I can't imagine them not having pet insurance. At sometime in every pets life something will happen where they require some veterinary care. It's comforting to know that no matter what happens they are insured and can be taken care of. My great Dane has Cushing's disease and her meds each month are cheap but because of Trupanion we are able to take care of her. My daughter's cat just had to have his back leg amputated and he is still alive and happy because he has insurance with Trupanion. I tell everyone about Trupanion and the benefits of having insurance for their pets. When I say everyone I mean strangers and people who don't care. I'm an insurance for your pets pusher. I believe in Trupanion 100% they have never denied a claim or given us a hard time. Don't know where our pets would be without it. Thanks Trupanion

I personally should do the commercials for Trupanion. I have three dogs and a cat and I can't imagine them not having pet insurance. At sometime in every pets life something will happen where they require some veterinary care. It's comforting to know that no matter what happens they are insured and can be taken care of. My great Dane has Cushing's disease and her meds each month are cheap but because of Trupanion we are able to take care of her. My daughter's cat just had to have his back leg amputated and he is still alive and happy because he has insurance with Trupanion. I tell everyone about Trupanion and the benefits of having insurance for their pets. When I say everyone I mean strangers and people who don't care. I'm an insurance for your pets pusher. I believe in Trupanion 100% they have never denied a claim or given us a hard time. Don't know where our pets would be without it. Thanks Trupanion

My 1-year-old husky puppy was diagnosed inherited cataracts a month ago, he lost almost all his vision just in 3 weeks. The doctor told me that he needed a surgery asap. It was a big surgery, and very expensive. I actually know some of the dog owners who didn't buy pet insurance decided to not to do the surgery because they couldn't afford it, and their dogs had to suffer from the blindness. I filed several claims related to the surgery which included pre-exmination fee, and post-medication fee. The bills were big, but healthy paws processed all those claims in 1-3 days, and I received the reimbursement checks less than a week after the surgery.Not every pet insurance covers cataract surgery as well as inherited diseases, but healthy paw does, and I can't say enough how grateful I am about their fast costumer service. They truly care about their customers and their furry little ones. After the surgery Healthy paws also sent me a warm email asking how my dog is recovering from the surgery. What my dog and I went through was certainly not easy for us, but healthy paws tried their best to support us, and I really appreciate it. Now My dog got his visions back, and I'm the happiest dog mom in the world.

I am extremely happy with Healthy Paws. Not only did they process my claim quickly, they ever followed up to see how my cat, Diego was doing. He had to go back to the vet due to a urinary tract infection and the second claim is being processed after submitting it only yesterday. Great customer service and follow-up!!

Tumi, our cat had been vomiting his food for the longest time.He was diagnosed with Inflammatory Bowel Disease. My wife and I finally came accrosed Dr. John R. Wallace, DVM (Medical Director, VCA Spring Mountain Animal Hospital). Dr. Wallace knew exactly how to treat Tumi because he has a cat of his own that suffers from the same. Who better than Dr. Wallace.

We thought Daphne may have gotten hold of some very out of date Rimadyl. The vet said she was fine, and the claim for her care was honored. The changes to the website and how claims being handled appeared on our end was a little confusing but we are confident it will all work out just fine once the system is completely up and running. That is the reason why it's not a 10.

This is my first time having pet insurance for a pet. I filed a claim for a my dog, who required a needle aspiration on a mass. Easy filing of the claim online from home and received a response, with a clear explanation and payment within 1 week. I'm so glad my family chose to have pet insurance.