Always receive excellent customer service
Always receive excellent customer service
- INSURER:
Trupanion Canada
- POSTED: 05/29/2023
- BY: Deborah
- BREED:
- AGE OF PET: 0 - 3
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Answer was fast and quick.
Answer was fast and quick.
- INSURER:
Trupanion Canada
- POSTED: 05/29/2023
- BY: Michael
- BREED: Siberian Husky
- AGE OF PET: 0 - 3
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Surprised w/Lack of Coverage - Hookworm
I understand that Trupanion doesnât pay for regular vet care and vaccinations; however, I was surprised that you didnât pay for treatment care/medications for hookworm.
- INSURER:
Trupanion
- POSTED: 05/29/2023
- BY: Lori
- BREED:
- AGE OF PET: 0 - 3
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The conversation with the person was great.
The conversation with the person was great. She was very professional and I appreciated her help. My concern is that the company labeled my dogs symptoms with something that has now been deemed a preexisting condition with no other proof than the symptoms. They are saying that her ear infections, which has NOT reoccurred was a symptom of something larger. When my husband brought my dog in for a discoloration on her skin I was worried about and asked certain questions, no regard was taken for the fact that when I discussed same things with the vet, my answers were different. Problem is my husband doesn't know why a question is being asked and therefore most of his answers were yes and no. There was no clarifying information at the time of the question so that he could make an informed response. So the insurance company has taken those responses and made a judgement call. I think there needs to be more scientific proof of a condition before you label it. Also I am not sure why her upcoming spay surgery isn't covered. One of the things people get insurance for is to t help be responsible pet parents and for insurance to not help with an important health benefit for the dog is in my eyes against that. Its not the person on the end of the phones fault. She did a great job spending the time to go through the records and getting answers for my questions and being respectful of my point of view. I just don't know I would have gotten insurance in the first place for these reasons no matter which company I went through. I am considering dropping the insurance and just starting a savings account to save up for things.
- INSURER:
Trupanion
- POSTED: 05/29/2023
- BY: Lisa
- BREED: Golden Retriever
- AGE OF PET: 0 - 3
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Staff on the phone is very nice and helpful.
Staff on the phone is very nice and helpful. Answered all my queries thoroughly.
- INSURER:
Trupanion Canada
- POSTED: 05/29/2023
- BY: Angela
- BREED:
- AGE OF PET: 0 - 3
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Easy and fast claim processing
Easy and fast claim processing
- INSURER:
Trupanion
- POSTED: 05/29/2023
- BY: Cindy
- BREED:
- AGE OF PET: 0 - 3
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Dissatisfied
Good afternoon, my husband and I have been paying for this insurance for almost a year (we contracted the most expensive rate) so we don't have to worry about money if something happens to our cat one day. This has been a surprise for us, because after paying a very expensive insurance fee for almost a year, of this bill of $600 you only cover $158. We are very disappointed, and we feel a little ripped off. For all these reasons, we request that you immediately unsubscribe us from the insurance, both for Lole and for Jazz.
- INSURER:
Trupanion
- POSTED: 05/28/2023
- BY: Carmen
- BREED: Abyssinian
- AGE OF PET: 0 - 3
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Excellent Service!
Healthy Paws has been there for my pet when we needed them most! Easy to make a claim and it is processed efficiently. Will continue to utilize Healthy Paws with our current pet and any in the future! Thank you Healthy Paws!
- INSURER:
Healthy Paws
- POSTED: 05/28/2023
- BY: Gessenia
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 4 - 6
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NEVER do business with these people!
It began when they started denying reimbursement for claims that were clearly covered by my policy.
But now it’s worse: they sent me a $260 check that bounced! Citibank is charging me penalty for depositing a check that was unpaid!!!
These people are thieves!
- INSURER:
Pets Best
- POSTED: 05/28/2023
- BY: Leonardo
- BREED: Mixed Breed
- AGE OF PET: 0 - 3
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