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My experience has truly been blah. There is not enough fluid communication and the system isn't updated timely based on new information. I sent in additional information as requested weeks ago and the system still shows that my claim is still pending information.

So happy I got pet insurance for my dog. Best decision I ever made. It’s so easy to file a claim through the app on the phone.

I had been soured on Pet insurance from experiences with another provider. Just paying too much with near impossible standards to get paid on a claim. Then Nationwide came into the picture when we got a new puppy earlier this year. The Wellness package is amazing. Once you hit your deductible - 90% of nearly anything you can think of is covered including spay/neuter, etc. Filing claims is literally as easy as snapping a photo of the bill. And payouts are very quick as well. Overall very satisfied with Nationwide Pet Insurance! Would recommend.

I submitted everything online and it was fast and easy! My payment was directly deposited into my bank account.

I am very satisfied I chose Nationwide Pet Insurance. Submitting a claim is very easy. Customer service is very helpful as well as their Vet helpline. I chose the top plan because of it covering everything I need and no worries.

I have had coverage for my cat Swirley for about 5 years now and until now, previously made only one tiny claim. Now my cat has been diagnosed with hyperthyroid, a common condition for older cats and expensive. My experience with pet healthcare insurance companies before was that as soon as you actually needed them, they would find any excuse to reject your claim. All they wanted to do was to collect premiums and deny as much care as possible. (Gee, that sounds exactly like what the greedy human healthcare insurance companies do!) Embrace was different. I did have one claim denied, but that was because the vet didn't write up the claim form correctly. But Embrace made it very easy to appeal their previous denial and after the situation was explained to them, they corrected it and covered the claim. Embrace has lots of different plans and some very low deductibles. It is much better than any previous pet health insurance company I have ever had. Wish they would start running plans for humans, ha! I'd join in a heart beat!

Kathleen was very helpful in answering my questions and showed concern for our dog. We have been very pleased with Nationwide and glad our daughter recommended you.

We welcomed a new puppy into our home a little over two years ago now. He was covered under this insurance plan when he came to live with us and we continued the plan. We have been able to use the policy many times to seek reimbursement for services and we have been very happy with the reimbursement. We recently had some testing done for a skin condition with a veterinary specialist. The total cost of services was about $1200. We received about $1100 of that investment back which made us extremely happy. We were able to access top quality services and the policy made this very affordable. This is a great investment for any family member! :o)

Thanks to Figo pet insurance, I have been able to give my pets the medical care they have needed. Figo insures our three dogs and three cats, and this year, the pet least likely to have gotten sick, a healthy two year old cat, contracted an overwhelming infection. Because Annie was insured, we were able to get her the advanced diagnostic imaging and biopsy she needed as well as the antifungal meds required to treat a resistant organism. Customer care is superb. I recommend Figo to every pet mom and dad who never wants the cost of care to determine whether a beloved pet lives or dies. I’ll never be without it!

Carlos was great! As was my experience today with Carla. I had trouble submitting my claim form over the weekend to the regular Claims email address, and Carla was able to help me.