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Claims are easy to submit and they are processed in a timely manner. Very please with services.

Claims are easy to submit and they are processed in a timely manner. Very please with services.

OUR LUCY LU HAD A TPLO PROCEDURE WHICH IS PRETTY MUCH A KNEE SURGERY. ASPCA HAS BEEN GREAT ABOUT ANSWERING ANY QUESTIONS WE HAVE HAD AND THE STAFF IS VERY CUSTOMER SERVICE ORIENTED. WE WERE MAILED A CHECK IN 2 WEEKS AND THEY HAVE BEEN GREAT ABOUT REIMBURSING MAJORITY OF THE BILL. ALSO I NEVER HAVE TO WAIT LONG ON THE PHONE TO GET A REPRESENTATIVE TO HELP ME OUT. IT ALSO HELPS THAT EVERYBODY SPEAKS CLEAR ENGLISH OVER THE PHONE WHEN I CALL. LUCY LU IS A PIT BULL AND THE ASPCA HAS TAKEN HER IN AS FAMILY WITH NO QUESTIONS ASKED AND HELPED HER OUT AND FOR THAT I AM FOREVER GRATEFUL!

Handled claim quickly and were very courteous.

Handled claim quickly and were very courteous.

My claim was handled quickly. Customer service was very helpful

My claim was handled quickly. Customer service was very helpful

the claim was handled swiftly and less my deductible, I was reimbursed for 90% of my expenses- which is the terms of my policy. They exceeded my expectations by never questioning any of the medical expenses.

the claim was handled swiftly and less my deductible, I was reimbursed for 90% of my expenses- which is the terms of my policy. They exceeded my expectations by never questioning any of the medical expenses.

Trupanion works closely with our veterinary office, Baring Blvd. Vet in Sparks, NV. This recent episode was over $1,000+. What a crisis we would have faced financially in addition to the emotional upset of Plexy's illness if we had not had insurance for her. Because Trupanion and our vet work closely together, our vet accepts our portion of the payment from us and gets the rest of the payment directly from Trupanion. This is HUGE for us!