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Trupanion was the best choice I ever made for by Bulldog, Bailey. She fractured her knee and had to have surgery right away. Trupanion was there for me and continues to be. There customer service is outstanding. Thank you Trupanion!

Trupanion was the best choice I ever made for by Bulldog, Bailey. She fractured her knee and had to have surgery right away. Trupanion was there for me and continues to be. There customer service is outstanding. Thank you Trupanion!

I read all the reviews and contemplated pet insurance for over a year. I enrolled last July. My thinking was my two dogs are my family members and I would never consider going without medical insurance for my children or husband so why should my pets be any different? Embrace may be a slightly higher in price but definitely worth it. My six year old Rottweiler Lucy had a pre-existing orthopedic condition (2 torn Acl surgeries). In November she started limping. She was originally diagnosed with severe arthritis but her condition deteriorated so quickly I thought we might lose her. She was feverish, all joints swollen, not eating, lethargic, lost almost 20 lbs. Lucy had nine visits to vets and specialists in just 4 weeks. The bills were close to $3000. The final diagnosis was immune mediated polyarthritis caused by lymphoma -- the hidden primary condition causing the symptoms. Lucy's case is full of complications and not common. At the moment she is on prednisone and doing quite well. Chemo is not a good option for her but we are pursuing alternative treatments such as reiki and acupuncture. She is back to her happy playful self and we pray this continues for a good long time. Embrace initially denied Lucy's insurance claims. I was not surprised or discouraged due to her pre-existing condition and complicated diagnoses. I obtained a statement and medical records from Lucy's specialist and appealed. Embrace overturned their denial and paid $2500. They are also covering her monthly blood tests and acupuncture treatments. The claims process is quick and hassle free. If you are on the fence please do yourself a favor and insure your pets. Embrace is a competent and compassionate company.

Trupanion was not very good with billing. They were supposed to bill me for payment on the 24th. All of a sudden, they started billing me whenever they wanted. I decided to cancel, they were not forthcoming with the cancellation. They even debited my card after I cancelled the service. I asked for my money back, I get this rude customer service person....I reported them to my bank. If I have to go through this for payment, I can just imagine what I have to go through for reimbursements. I will not use or recommend them to anyone.

Out of the blue Nina was starting to loose weight, and one evening she did not follow me around the house when I came home. I called the vet the next morning and took her in, Nina never came back home. The staff/team at Embrace has helped in processing my claims in a timely manner and provided excellent service over the phone. I was truly thankful when I received the notice of the candle your staff light in memory of Nina and the card I received in the mail yesterday signed by some of the staff. Your team has provided comfort to my family during this time; and we a thankful.

Overall I was really pleased with the assistance offered by ASPCA pet insurance. The response to my claim and the discussion with representatives gave a clear indication that ASPCA cares about taking care of their customers.

We already did but basically our dog had an incident over 2 years ago, healed completely from it, then injured it again. Now you won't cover it because, according to you, it was pre-existing. If it was pre-existing, the numerous vet checkups would've said that but they did NOT because it had been healed. I guess if our pets break a leg, recover, then break the same leg 2 years later you won't cover it????? Cancelling the policy soon and telling the world and everyone we know about how trupanion insurance is a scam. Oh and don't let me forget...you raised our rates 20% for no reason! We've never had a claim until now(which you clearly didn't cover), but you raised our rates an incredible amount. We pay $200/month now!! Trupanion does not care, has horrible customer service, and is a scam!!

I used Trupanion for the first time a few weeks ago. My dog Sunshine had to have a growth removed that was in the corner of his eye, on his skin. I was reimbursed the cost of the surgery, but not the cost of the exam, minus my deductible. They mailed a check promptly.

I used Trupanion for the first time a few weeks ago. My dog Sunshine had to have a growth removed that was in the corner of his eye, on his skin. I was reimbursed the cost of the surgery, but not the cost of the exam, minus my deductible. They mailed a check promptly.

Health-wise, this was not a good year for our 6-year old wonderful Labrador Retriever. In November she had to have surgery for a torn cruciate ligament and then a month ago we had to take her in for what we were afraid was a serious stomach problem. Happily, the x-rays determined that the stomach issue was not serious. For both issues Pets Best reimbursed us for the full amount (minus the deductible we had selected and the co-pay of course). Having Pets Best insurance gives us peace of mind, knowing that we will never have to make medical decisions for our dog based on the cost of treatment.