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Trupanion has been professional and have done what you said you would.

convenient and easy to work with, great coverage

We have had Trupanion for almost two years and never had to use it until recently. We are extremely thankful for this service. Trupanion was worth every single penny that I have spend over the past two years. Early August we found a 3-4 cm mass on the back of Xenia's leg. The mass determined to be Spindle cell sarcoma and we were referred to Veterinary Surgical Centers (VSC) - Winchester, to have the mass removed. VSC did confirm that it was malignant but the good news was that they got all of the mass and surrounding cells. If it wasn't for Trupanion, we would never have been able to afford this procedure in a timely manner. Since we were able to act fast and appropriately, the cancerous cells did not have a chance to materialize anywhere else. This was our first claim and I submitted everything that was required online. I did call after I submitted everything just to make sure everything was received and the lady I spoke to was so nice and gave us her thoughts and prayers on Xenia's quick recovery. The claim was processed a little over a week. We were informed that since this was our first claim that it could take a little longer, but we felt that it did not take long at all. Thank you Trupanion for providing a service so we may keep our extended fur family with us!!!

Our previous dog had a couple of serious health problems requiring thousands of dollars for some procedures. While we are fortunate to have a healthy dog right now, even small issues can be expensive. This plan works well to help provide our dog with quality care. The staff is attentive and check in on her condition.

Great customer service. I've had Embrace for almost a year now and I've had limited issues with their process. Furthermore, when I have had an issue the representatives on the customer service line have been exceedingly helpful. Most claims are completed within 2 days and all of the issues that have occurred were taken care of within 24 hours. Great service!

The coverage for our three dogs is "over and above board"! They have never let us down and helped every time we have a need. One dog even has a long term health problem! Embrace is Outstanding!!

We have had great success with reimbursement for our dog visits. Every visit we have gotten money back. Thank you for your prompt service.

Impressed with the quick turn around to process and pay the claim!

I was so worried about my dog needing surgery and the cost was astronomical.. Trupanion called me and assure me they would be covering this issue.. This kind of thing is the reason I have insurance.. thank you so much!

Claims process is easy. Just don't like that since my vet is a mobile only vet, that I can't claim the visit. I'd understand if my vet offered office visits, but they don't. The office is a mobile office, all visits are done in the home. I don't have the option of an office visit and so my visits are constantly denied. Will probably look for another insurance company that will work with me on that.