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I have had Pets Best for approximately one year now, and honestly never thought we'd ever had to request their assistance, well, it happened, and we have to admit, this company is top notch! Every phone call, every email, is responded to expeditiously, professionally, and with utmost courtesy. Follow up phone calls were made to ensure I understand everything I needed to know about my claim. Not to mention each phone conversation was personal and caring because they listened attentively and ensured that I was satisfied with their responses, they listened attentively to each problem. In my situation I had back to back emergencies with our Kitty (that's her name BTW), and I must commend Pets Best for the the absolute care and assistance they provided me when it came to reimbursing my claim. It was expeditious and most of all their representatives handled each phone call with care and concern, THAT to me is the epitome of how an insurance company should treat their "paying" customers. Thank you Pets Best, you guys are No1 in our book!

We had to take our pet to the vets due to his licking/chewing at an area on his leg/paw where the hair was gone and the area was red and he was continually licking at it. Could be underlying allergy and/or he scraped the top of right foot. Felt our claim was handled in a very professional and quick manner after submission.

I am very happy I signed up with Embrace. For me the best part is the Wellness Rewards. It is very helpful for the routine procedures like dental cleanings. Customer service is excellent. My claims have always been processed in a timely fashion. I really do feel Embrace at the top of list of best pet insurance.

We've had Embrace Insurance for our German Shepherd Dog for 5 years. After meeting all the timetables for pre-existing conditions, coverage has been as promised and expected. Appreciate the way Embrace makes it easy to file, and honors their commitment. To fit our budget, we purchased a high-deductible policy and for a few years didn't meet our deductible, but that was a good thing as our dog was very healthy. This year, however, she had a serious and costly illness and Embrace came through - we are glad we had insurance, as it enabled us to know we could afford to proceed with our dog's treatment when the issue first came up - and it looks like she is recovering nicely. Thanks, Embrace!

Love, Love, Love this insurance. It is a must have for new puppy owner's. The support staff are always so helpful whenever we call and our claims are generally paid within 72hours. My only suggestion would be to give the providers (Vets and their staff) more education on how simple and easy it is to fill out the forms and what it means for their business.

I have only been with ASPCA since November 2015, however, it does what it says. I love how helpful the staff is when I have had to call them to ask questions. Claims that I have submitted were submitted in a timely manner, and coverage remained true to policy description. My Maggie will probably be with ASPCA for a very long time. Thanks

This is the first time I have used pet insurance. I find the staff friendly and helpful when I get help by phone. I found the website a little confusing, but overrall I really like the company.

Whenever I call Embrace, I receive top notch customer service and prompt attention with the matter I am calling about.

My dog Tulip has had a series of infections over the last year after being in good health for a while. I switched to Healthy Paws two years ago from another insurance which was terrible. Healthy Paws has been a godsend. They make it very easy to file claims, have super customer service (they are all SOOO nice to deal with), and reimbursement checks come very quickly. Nothing but good things to say about them.

Great service and everything is easy. Embrace will pay bills from the vet of your choice. You always know that they will pay either 80 or 90% of the bill depending on which premium choices you made. There are no benefit schedules like other pet insurance companies have where you find out that they end up paying alot less than you expected. I will always choose Embrace for all of my pets.