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I was pleased that the problem could be solved without going through the appeals process.

We are very grateful for this insurance company. It's affordable and provides really good coverage. We were thankful we had it when our dog got a small bowel obstruction and required surgery.

Embrace Pet insurance is better than my own health insurance!! They covered our Newfie's cruciate ligament tear for both legs in two years paying us around $9,000. They never questioned a claim or asked for more documentation and gave us the run around like our health insurance company does. Getting Embrace for our pets is what best decision we ever made for them!

I regrettably forgot I had pet insurance and never filed claims when Pieper was healthy, though I had paid for Wellness coverage. So when Pieper was hospitalized, I had zero experience with filing claims -- and the hospital did the entire process for me. You sent the check within a week or two, and I received an email letting me know it was being processed and then a phone call to follow up and let me know you would prorate a refund since he had passed away. Your representative was absolutely lovely, and the reaching out to me during that awful time was very helpful, as I wasn't really even thinking very straight about anything but his loss. I commend your company and have recommended it to others.

I have now had to call at least 6 times regarding the same claim. So while the representative I spoke with was nice and friendly I am still not sure your reviewer has all that is needed to review this claim. Very frustrating.

These last claims were a result of a deceased pet. I received many phone calls from the business with offers of help. Though I ended up doing by myself, I was helped by the offer of assistance. Thank you for all your kindness.

You are all the best!! Wonderful, caring, hardworking, patient and so awesome!!!

Petshealth has always delivered what I signed on for. The response to the claims that we have submitted has been consistently accurate and timely. I also enjoy the phone calls I receive from time to time. Regards, Joe gentile

It was a challenge to get the information faxed in. The processing did take two weeks. We are at step one of a three step process for claims. All that being said, every person I spoke with when I called in was helpful and seemed willing to give me any additional information I needed. It is a pleasure to call this company.

I am happy with the ease in filing a claim and love that the reimbursement comes quickly. It help me to be pro-active in terms of my rescue dog health.