Had some invoice processing issues
The first time I submitted my invoices on the website, I got the initial emails saying they were received. But weeks went by and nothing happened (and I didnât contact customer support sooner due to message at top of web site indicated system upgrade was slowing claims). When I did call, agent had no record of the invoices and suggested that app was more reliable for invoice submission, noting I should have received a follow up email a couple of days after the initial email. When I resubmitted them, they were process quickly and indicated they were paid, but no money was deposited into my bank account. So I followed up with customer support again and I was told they attempted to send funds to me but my bank had no record of the account number ( I accidentally transposed the last two digits). Iâm told a check was sent instead. My frustration comes from the lack of communication about the bank issue. If I hadnât followed up with customer support, I would not have known there was a check sent to me. I couldâve corrected my account number if I received an email notifying me about the problem with the bank account and now, after waiting well over a month from my initial submission, I have to pray the check isnât stolen and washed in my local post office because there is someone rogue working there. Iâm only giving a high rating on the claim because customer support when contacted was always helpful,and because I know how fast claims are processed when paid directly to oneâs vet ( which in this case wasnât an option).
- INSURER:
Trupanion
- POSTED: 05/30/2023
- BY: Elissa
- BREED:
- AGE OF PET: 0 - 3
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Excellent insurance for pets
I’ve been with PetPlusUs for not dogs for over 8 years. Many claims. Excellent coverage- faithful to the agreement. No questions asked, all claims covered.
- INSURER:
Pets Plus Us
- POSTED: 05/29/2023
- BY: Virginia
- BREED: Poodle - Standard
- AGE OF PET: 7 - 10
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Pet insurance
I was interested in a catastrophic pet insurance policy. I can handle the yearly planned stuff but not an auto wreck with my three border collies. so I wanted to cover a big ticket items and am ok with high deductible and cover all my dogs. They had the best policy for multiple dog with higher deductible but went up to cover everything if something occurred and involved multiple dogs. Hopefully I will never need it but I wanted to make sure I would never have to choose euthanasia because the cost to treat was too high.
- INSURER:
MetLife
- POSTED: 05/29/2023
- BY: Deb
- BREED: Border Collie
- AGE OF PET: 4 - 6
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Trupanion, you're the best
You've been there every step of the way. You've helped raise Maggie since she was 10 weeks old and she'll soon e 13 years old. We couldn't ask for a better partner in raising Maggie and helping keep her as healthy as possible as she ages. Thank you so much.
- INSURER:
Trupanion
- VETERINARIAN:
Rainbow animal hospital
- POSTED: 05/29/2023
- BY: Sue
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: Over 11 years
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Insurance worthless if problems are found to be congenital
If the problems your pet is presenting with are found out to be from congenital issues you can kiss the several thousand goodbye that you just spent to find that out. But even worse than that, if you have an insurance company that is unresponsive after the claim is denied, runs when you want to discuss it and doesn't respond to requests to be heard, then you must have Pets Best. Be smart and avoid them; go with another company. Your pet and you deserve a more effective partner in your pet's health.
- INSURER:
Pets Best
- POSTED: 05/29/2023
- BY: James
- BREED: Cavalier King Charles Spaniel
- AGE OF PET: 0 - 3
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Because you raised my fees by $100 after one claim on my 1 year old dog.
Because you raised my fees by $100 after one claim on my 1 year old dog. Iâm sorry but thatâs not ok. Iâm going to look elsewhere.
- INSURER:
Trupanion Canada
- POSTED: 05/29/2023
- BY: Christie
- BREED: Weimaraner
- AGE OF PET: 0 - 3
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Trupamion is an excellent pet insurance company.
Trupamion is an excellent pet insurance company.
- INSURER:
Trupanion Canada
- POSTED: 05/29/2023
- BY: Shari
- BREED: Collie
- AGE OF PET: 7 - 10
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I've never had any real problems with this insurance.
I've never had any real problems with this insurance. I, also sell insurance both Health/Life and P & C, so I know that certainly isn't all that common. Besides, very nice people to speak with.
- INSURER:
Trupanion
- POSTED: 05/29/2023
- BY: Patrick
- BREED: Whippet
- AGE OF PET: Over 11 years
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Everything is so easy with your company.
Everything is so easy with your company. Even when a claim is denied, there is a logical and reasonable explanation.
- INSURER:
Trupanion
- POSTED: 05/29/2023
- BY: Chris
- BREED: Doberman Pinscher
- AGE OF PET: 7 - 10
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Trupanion has always been great to me and my dogs.
Trupanion has always been great to me and my dogs.
- INSURER:
Trupanion
- POSTED: 05/29/2023
- BY: Maryann
- BREED: German Shepherd
- AGE OF PET: 4 - 6
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