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The only reason I don't give them a five is because of the annual increases, and I had a doubling increase last year. Other than the increases, I've had a good experience

My breeder had set up the puppies with the 6 week trial plan. Within the first week of the puppy being home he had stopped eating. The vet diagnosed him with lack of gut motility and he needed to spend over a day at the emergency hospital on IV fluids. Pets plus us reimbursed for the maximum amount of the trial plan ($1000.00) and were very helpful to get me setup on a permanent plan which also gave me the first month free. Since I moved from trial to permanent with no lapse in coverage, his issue isn’t considered a pre-existing condition moving forward. The claim was processed within days and I received my cheque promptly. Great service!

My dog Montana has been diagnosed with Allergies two years ago. So every few month, when Allergy season starts, she starts biting her Paws. She gets a shot. It is so easy to file a claim. I am very satisfied with the service I receive, that's why I added my third dog to the policy. "

I've had PetsBest for all of my animals the past 20 years. They always pay what they say they will, and the turnaround time is super quick. It has always been such a great customer experience. I recommend them to all of my friends and family.

My dog’s had issues from the beginning and pets plus us has been there for us every step of the way and amazing service!

PetsBest was referred to me by my podiatrist. The premiums were reasonable, but like all other companies, each year costs go up. My dog had to have 2 6 session water therapies, which was phenomenal Each 6 session costs a little over $300.00 totaling $600.00. My coverage with PetsBest reimbursed me 80% after 20% deductible. So, after deducting 130.00 I was reimbursed $500.00. Can't beat that!

Stellar service!

I have had this insurance for at least 12 years and have several dogs on it. Previously things were wonderful. I received my reimbursement in a timely manner. I got the most expensive policy and until lately I praised Healthy Paws to everyone. I have been very happy until lately. I have submitted two claims and I will be submitting another one very soon. One was submitted in January and the other one in March. I have not received a reimbursement check on either one. I have called and of course it’s somebody different in a different place. For my January submission I was told it was approved but never got where ever the checks are printed. It was spooked to be corrected and here I am almost 4 months later still waiting. I had submitted another one in March but was told they didn’t have record of that. What is going on there.? My premiums are very expensive. I would appreciate a response to this since I can’t talk to anyone that can help. Because of this I have given a very low rating.

To Whom It May Concern, I brought home a sweet Havanese puppy named Peanut from a local breeder who had been breeding for over 30 years. We instantly fell in love with him. Although, I was initially unsure about getting pet insurance, I ultimately decided to move forward with Healthy Paws Pet Insurance and I’m so glad I did! A year later, Peanut began having seizures and was diagnosed with epilepsy. I reached out to the breeder, who assured me that in all her years of breeding, she had never encountered a dog with this condition, Peanut was her first. As time went on, Peanut was also diagnosed with liver disease, then heart disease, and most recently, bowel disease. I honestly don’t know what I would have done without Healthy Paws Pet Insurance. To date, Peanut's has had over 220 claims. Without insurance, I can’t imagine how I would have managed the financial burden. Not only does Healthy Paws consistently and efficiently cover claims, but they also take the time to check in on Peanut. They treat him like family, and that level of care means the world to me. I wholeheartedly recommend Healthy Paws to anyone with a pet. Their support has allowed me to focus on loving and caring for Peanut, rather than worrying about overwhelming vet bills. I am beyond grateful for their compassion, reliability, and continued support. Sincerely, Donna & Peanut

The claims process is so easy and takes the worry about how to pay for your pet’s emergency care away, when all you should be worrying about is getting your pet better! I wish human claims paid out that fast!