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My experience has been very positive. I had some very big bills and I was not only reimbursed for most of the bills but also done very quickly.

My GSD is 3 years old and I've been subscribing to Pet + Us since we've got him as a puppy. I have had excellent and quick positive response every time that I submitted a claim or contacted them for information.

Our experience with Pets Best Pet Insurance was deeply disappointing and a complete waste of money. Had we simply put the money we paid in premiums into a savings account, we could have covered our pet's entire procedure out of pocket and still come out ahead. Instead, we found ourselves paying for the insurance, paying for the procedure out of pocket, and then receiving only about 33% of the costs back. This was utterly disheartening. The high deductibles, numerous exclusions, and unexpected co-pays contributed to an overall poor experience. In hindsight, we would have spent a third of what we did over the past year by simply saving the money we paid to the insurance company. Pets Best Pet Insurance fell far short of our expectations, and we cannot recommend their services.

We have a cat who tends to be more pukey and for about two days straight we thought he was trying to cough up a hairball, well when we realized that he started gagging more and more frequently with nothing coming out, we got very worried. We thought he had swallowed something he shouldn't have and something may have been stuck. Given we already had lost time, and our vet couldn't take him for another two days, we went to the emergency vet. Long story short and $5300 later... we were so financially stressed and worried, PetsBest covered EXACTLY what they had promised per our policy with no questions asked and claims process was so easy. WE ARE SO THANKFUL to Pets Best!!

This is the second time I had to use our pet insurance this year for my other dog. The turn around for re-reimbursement was quick and very detailed. I highly recommend Pet's Plus Us for your pets insurance. It would have been way too hefty of a bill without them, especially for 2 dogs needing surgery just under 5 months apart..... :( Thank you to the best surgeon for my dogs lives, Dr. Fuller in Airdrie (currently) and our town veterinarian Dr. Kibblewhite at Riverwood Vet clinic in High River.

Having Healthy Paws insurance has been a life saver and has saved me probably over $20k in vet bills. My dog has dealt with skin allergy issues, and had 3 surgeries on her ACLs and everything was covered and reimbursed within a day or two. Super easy to submit claims. Highly recommended.

We have had Pets Best insurance for our dog Penny since she came home over 5 yrs ago as a puppy. We are so happy with this wonderful service and ease of filing. We are so glad we chose this company and can’t recommend them enough! We will always use them for any future pets we have!

Filing a claim with Metlife is a joke of a process. They require a 12 month medical history, so expect to not be reimbursed unless you take your pet for monthly check ups. After multiple calls to customer service and confirmation that my pet's medical history was received the claim is consistently closed with the reason being "insufficient documents provided". You'd be better off saving your money monthly then paying for this policy.

As my cats were aging I decided to invest in a pet insurance policy about 5 years ago, and chose Pets Best because of their affiliation with Progressive, which is where I bundle the rest of my insurance. I didn't really use it much at all in the first several years, but as they both got older they both developed chronic diseases - one hyperthyroid and one kidney disease. Both of them towards the end of their lives required significant veterinary care and both on different occasions required overnight hospitalization, which was very expensive. I ended up paying out nearly 10k in the last year of both of their lives for vet bills, without having used this insurance and not really knowing how much was going to be reimbursed, or how difficult it was going to be to get reimbursement, and if I would be stuck in lengthy claims processes with pushback. I was absolutely shocked at how easily and smoothly the process went. There was no pushback on any of the expenses, all that was necessary for a claim was to attach an invoice, and within a couple of weeks I got an explanation of benefits and a direct deposit into my bank account. I was so grateful that this process didn't add to the difficulty of the situation. And even more than that, when both of my cats eventually passed away at the age of 18, when I submitted the claim for their end of life care, they quickly paid it out, responded directly to me personally with a message of care and condolences, and proactively cancelled my account and reimbursed me for the time I had already paid after they had passed without me even having to ask or do anything myself. I was very touched that beyond an easy process, they genuinely seemed to care about me and the loss of my boys, and made direct efforts to have it be as easy on my as they could. I cannot recommend this company enough!

After paying for dental work. I researched pet insurance and decided to go with MetLife. I love them. If I have questions I can call and get answers. Everyone is friendly and helpful. I wish claims were processed a little faster but otherwise highly recommend them. I just recently picked another policy up for my cat.