5
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5
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5
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5
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Trupanion has been wonderful for our pup who had stage 4 renal failure.
Trupanion has been wonderful for our pup who had stage 4 renal failure. We were updated during all claims and the resolution was always prompt so we could always focus on the care and loving our pup which is the most important.
- INSURER: Trupanion
- POSTED: 11/15/2022
- BY: Michelle
- BREED:
- AGE OF PET: 0 - 3
5
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Trupanion made an error in evaluating my claim.
Trupanion made an error in evaluating my claim. When I called, Kristina was very helpful and promised to get the problem corrected. I'm assuming that the correction will be made and all will be well. And if this happens I'll be a very happy customer. Everyone makes mistakes now and then. The important thing is to be able to get them corrected.
- INSURER: Trupanion
- POSTED: 11/14/2022
- BY: Wendy
- BREED: Cockapoo
- AGE OF PET: Over 11 years
5
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5
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5
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Excellent support and service
My beloved kitty soul mate, Keester, became suddenly ill and required emergency and ICU care which, unfortunately, didn't work out and the only humane option was euthanasia. He had developed acute renal failure and went downhill quickly. I was totally in shock losing Keester to kidney failure I wasn't even aware of. There was nothing I wouldn't do to help him survive, but it was not meant to be. Twelve hours of emergency and ICU care cost $2100. Pumpkin provided compassionate support for me, and made complete reimbursement for the expenses incurred exactly as laid out in the policy. They even sent flowers to me at home after he died (a gentle and compassionate gesture at a time when I was consumed with shock and grief). I would still give anything to have Keester back in my life. But it is incredibly reassuring to have had the Pumpkin insurance policy in place for this critical event I never saw coming until it was too late. I thank the wonderful people at Pumpkin who never allowed me to feel I was just another policy holder and Keester was just another cat covered under a plan that cost them money. Frankly, I never expected any insurance company to care about anything except maintaining their bottom line by denying claims of policy holders. So I find them to be a real cut above any insurance company I've ever dealt with. As a person on a fixed income, I tend to overinsure because of fear that I won't have sufficient funds to cover veterinary expenses in case of emergency or long-term expenses for illnesses. I'm so glad I had this policy in place so I wouldn't have to worry about Keester getting the care he needed. As a responsible kitty mom, I would choose Pumpkin again for pet insurance I would never want to be without.
- INSURER: Pumpkin
- POSTED: 11/06/2022
- BY: DI
- BREED: American Shorthair
- AGE OF PET: Over 11 years
5
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4
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Insurance Coverage for GSD Allergies
5 years (2017) ago we began our pet insurance experience with Trupanion. We originally bought the insurance for possible future health problems associated with German Shepherds, but had to start using our insurance when our girl was diagnosed with allergies. Since 2018 Trupanion has paid the 90% of treatment of allergies every month. We appreciate the friendliness of the staff and the prompt claim payments. Thank you very much.
- INSURER: Trupanion
- POSTED: 11/04/2022
- BY: Margie
- BREED:
- AGE OF PET: 0 - 3