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All of the claims I have submitted have been handled quickly and fairly. They have paid what they said they would pay. When one of my dogs died, someone from their management called to see how we were doing. I thought that was very kind of her. She allowed me to share my grief over my lost pet.

This is my first experience with pet insurance. After many years of being pet owners, we recently adopted 2 rescue dogs. Not knowing backgrounds of the dogs, we thought it might be a good move. One of our dogs had some minor health problems from the beginning which were considered pre-existing, but by the time we had our first annual physical and the wellness exam was covered, I felt it was a good thing. Then our 2nd dog came down with some serious issues which will take considerable time to treat. Embrace has been responsive to all communications and quick to reimburse claims. We realize we made a great choice with Embrace.

This April, Khan was diagnosed with an eye ulcer that just would not leave. After multiple vet visits, he was finally given a clean bill of health, but the ulcer came back much worse than before. Less than 14 hours after the 2nd ulcer was found, his eye ruptured. We had to rush him to the ER vet at 1 AM and pray that they could save his eye. They were able to keep him stable until the eye surgeon was available, and they operated first thing in the morning. The surgery was successful, and Khan is currently recuperating nicely, and there is a good chance that he will have at least partial vision in the eye. Again, we couldn't have afforded to save his eye without Healthy Paws- the total bill was approximately $3800, and our portion, after reimbursement, was only $500. In addition, the 7 different claims have all been processed within 3 business days, and we've always gotten them within a week. No waiting months! The phone reps are always incredibly kind also, and they always email to check up on him. Khan will never be insured with anyone else!

Embrace staff have generally been informative and pleasant to communicate with. I have had extensive e-mail communication with Embracer reps, who have helped clarify my pet's profile, and assistance with updating our information.

I am so happy that I decided to purchase Healthy Paws pet insurance. My 2 1/2 year old chocolate Labrador Retriever Bosco just required major surgery on his knee. The $2,880 surgery only cost me $288. His medications are also covered. My claim was submitted Thursday morning and was settled by Thursday afternoon. I didn't expect it to be settled so quickly. I also received a follow up email from Healthy Paws checking on the health of my dog. If I had to pay the full amount of the surgery on my own, it would have been a major financial hardship for me. I will define keep this insurance for the life of my dog.

I cannot express my satisfaction and elation enough with the coverage, service, speed, ease and genuine care that Health Paws provided in connection with a claim for my weenie-mix dog. I was prepared for a long drawn out claim process but filing the claim was so easy and the claim review was quicker with Healthy Paws than with any other human insurance claim. Healthy Paws did not nickel and dime me. Rather, they paid 80% of the reasonable amount of charges (some hospitals/vets overcharge for services). In less than week, Healthy Paws had received, reviewed, and processed the claim and submitted reimbursement. What I REALLY appreciated was that even following reimbursement, Healthy Paws sent an email to me asking about Miles and if his stomach was better. It wasn't just a generic email blast. Rather, it was personal and demonstrates extraordinary service, vested interest and care. Kudos to Healthy Paws!

I have only been insured for about a month. I have an extremely healthy 4 year old Boxer. About 10 days ago she was bitten by a Mojave rattlesnake and nearly died! She was in the veterinary hospital ICU and received very expensive antivenin. The total bill was nearly $2,500. She is now out of the woods and should make a fully recovery. I submitted the vet bills to Healthy Paws last Friday and got an email on Monday indicating my claims were approved and checks were being sent to reimburse me - EXACTLY AS THEY PROMISED! What an amazing pet health insurance company. In fact, it is the best insurance company of any kind with whom I have ever dealt.

Easy claim process, fast review and processing by Trupanion. Excellent service!

Easy claim process, fast review and processing by Trupanion. Excellent service!

Embrace is an organization of integrity and promises kept. Whether it is the Medical coverage for our now 4 year old Gordon Setter or the Wellness policy, we see it as an investment of value. They respond promptly and as promised in the policies. We always have confidence in their commitment. Amazing!