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I just submitted my first set of claims for my dog. I wasn't entirely sure what to expect. In fact, I was kind of skeptical and expecting my claim wouldn't be covered or it would be kicked back for not being completed properly or something. BUT NO! It was processed quickly and it was all covered! I'm thrilled. The claim was for our adopted released guide dog in training who developed spay incontinence. We had one general visit to the vet to discuss the matter with full blood work, followed by a vet tech apt for blood pressure reading followed by a prescription for medication. 3 receipts on one form, all covered. Very happy client.

Great pet insurance company!

Great and so quick turnaround. Best pet insurance ever!

I really appreciate that this insurance covers dogs for their entire life. I started my insurance policy at age 12, anticipating more health challenges as my dog Clyde got older. It was just in time for a cancerous nail bed tumor, that needed surgery. That kept high quality canine companionship in my life 2+ more years. As a labrador mix, Clyde always ate crazy stuff, which can mean surgery depending on what he eats. Such peace of mind to know that the insurance would cover it and I would not have to hesitate to take him to the vet because of cost.

Jazzi has been insured since 2010 and we are so happy with Embrace. Fortunately, Jazzi has been a really healthy girl so we have only used her wellness plan. It's reassuring to know that she has coverage in the event it is needed for an emergency or illness. She is a little angel after all.

Great service so far... Our little girl fell off her cat tree and hurt her leg and unfortunately needs surgery, they have been very helpful with everything. Very timely manor on paying their claims. Highly recommended

I can't say enough about my experience with Embrace. The customer service is stellar and everyone there seems to truly care about the people and pets they serve. Unfortunately, this year my little guy, Bodhi, has had his fair share of vet visits. Most recently, he had an unpleasant reaction to a vaccine. My claims adjuster, Amanda, was absolutely incredible. She kept me abreast of everything that was happening and went above and beyond to ensure my claim-filing experience was as hassle-free as possible. When some clarification was needed regarding the vet's diagnosis to fully process my claim, she contacted him personally to ensure she had all the details she needed to keep things moving forward. Embrace is one of the best investments I've ever made.

Obviously based on these reviews, I'm not the only one disgusted with this company! I've been a policyholder for 8 years and when I needed the coverage the most, VPI paid next to nothing! I would have been better off putting my premium in a savings for future medical bills. This company is a complete joke and I guarantee I will spread the word to everyone I know, I work for the largest roofing company in the US and I promise to let everyone know about my experience. I couldn't be any more disappointed. If you buy a policy with VPI, you are a fool!!!

My breeder purchased the first month of pet insurance for my puppy. I continued the coverage after that time and I have received excellent service and follow up with questions I had regarding the policy. When I submit a claim they respond quickly and I receive my payment within 5 days. They offer a variety of coverages and provide a personal touch by sending newsletters with helpful information about pet care. The owner has sent me emails thanking me for my business. I would highly recommend this company!!

I just filed my first claim with Embrace after getting my coverage last year. They processed my claim quickly and I received my reimbursement in less than a week. I will say however I am disappointed about their pre-existing policing. Though I understand why this is in place it was frustrating in my dog's case. When I got my insurance policy, they had noticed that my dog had been sick with vomitting about 9 months prior but was not diagnosed with anything (the vet found nothing wrong with him besides just a tummy ache) Embrace however listed vomitting as a pre-existing condition on my policy and will not pay for anything related to vomiting. Vomitting however is a VERY common symptom of a variety of illness up to major things like cancer... Therefore when my dog got sick with kennel cough and was gagging uncontrollably which made him vomit I was worried about my claim and not getting re-reimbursed... And I worried about taking him to the vet because of the price. Thankfully Embrace covered all of the vet bill except his nausea medicine so it was better than nothings.