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Very user friendly! I am not the most technically knowledgeable person and they have made it super easy to file a claim! I am so glad we are with Pets Best Insurance!

Pets Best is always prompt. They are also very nice and friendly

This has been the best thing I have gotten since getting Lily! When I call customer service they are always nice and helpful. And recently when I had to take Lily to the emergency vet the claim process was easy and has definitely helped me out with this already stressful situation! I would highly recommend this to any pet owner and encourage to do so because they are family and Nationwide insurance treats them like so!

We had crazy high expenses with our last dog, including end of life costs. When our new guy came into our life, I decided to get insurance for him and choice Nationwide based on a recommendation from a friend. It's been worth every penny. It's great to know that while we pay up front, that Nationwide will be reimbursing some of the costs once our deductible is met (which is basically one vet visit, really). I've recommended Nationwide to several friends.

Nationwide delivers their reimbursements as defined in their contracts. I have no complaints at all. I only wish that the claims were at least looked at sooner. I had a claim not even looked at for a month and then told information was missing to process. This added another month to processing. If at least a review of missing information is done maybe within a week would be nice. Other than that I am perfectly happy. I think I have learned to submit my claims direct to Nationwide and not use the VitusVet app.

So far, things have gone good with Embrace. I adopted a shelter kitty and she arrived with some dermatitis and sneezing. They did put a temporary year hold on any medical reimbursements for these items, as pre-existing conditions. Not an issue for me as both cleared up quickly this some basic care. And no reimbursement ever pertaining the kink in her tail...but that's cosmetics so who cares! Where I have appreciated Embrace is my little Willow episodes of mouth breathing/panting and that is not normal for cats. X-rays (covered by Embraced per my insurance coverage choices) showed clear lungs (yeah, no signs of asthma!) but where not conclusive on her heart. They covered the echocardiogram and had my claim processed in under a week. It frightening when you have a young cat--just a year old--having indications of abnormalities and within the first six month of my insurance coverage. But Willow is doing great and I'm optimistic I will not be making another claim for many, many year!

Getting pet insurance was the best decision we made. Nationwide has been exceptional.

Nationwide has been very efficient and prompt with claim reviews. The vetline is a great bonus to relieve new pet owners anxiety

I started with Nationwide pet insurance when i adopted my cats and have not regretted it once. The amount of coverage they provide compared to how much it costs me per month there is no other competition! I am extremely grateful for the services Nationwide pet insurance has provided and would definitely recommend them to anyone who is looking!

It takes the exact 30 days, but the check came through. I filed a claim with the full invoice from my vet and was able to get most of the surgery for Margot covered. The issue I had was a standard case of my cat eating something she wasn’t supposed to which got stuck in her tummy and needed to be removed surgically. I love my cat but wow it hurt my wallet to get the surgery done. Thankfully it ended up being fully covered minus the deductible. Turned out to be worth it