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I have had this insurance for about a year now. I chose it because of the way they process their claims and the things they covered. I chose a 90% reimbursement and i pay no deductible. My doggie is a Yorkie Maltese mix. I have filed claims for illness and wellness over the past year without any issues. The reimbursement is deposited into my checking acct in a timely manner. They are also very good at communicating with me via email. I am very happy with ASPCA and would highly recommend them.

I just processed my first claim and I really want to say the service was amazing, from the people who answered he phone and told me what to do till the moment I received the reinbursement which was fast and accurate. I am so happy that I decided to work with this company on behalf on my pets, THANKS!

The claim was handled efficiently and in a timely way. This is why I continue to be a client.

The mark of any good insurance company is a fair review, quick response time and reimbursement timely. Embrace has consistently has done all with my claims submitted during my time with them.

Claims processed quickly and the mobile app allows access to check claim status. The best part is that after my dog's recent surgery I received an email to see how he was doing...unheard of from an insurance company! Made me feel good to know they care!

Claims processed quickly and the mobile app allows access to check claim status. The best part is that after my dog's recent surgery I received an email to see how he was doing...unheard of from an insurance company! Made me feel good to know they care!

Almost every claim takes about 30-60 days to get paid especially if you have to appeal their decision and have your vet write a personal note. In my situation, they like to always claim a "pre-existing" condition. For example, my dog got a staph infection that was eating away at his skin 11 months after we got the policy. They denied it within a week and said "pre-existing" condition. If that were the case, then my dog would have died by know. No medical records requested at all! Processor likes to deny claims within 7 days or request medical records and deny claims in 14-21 days. Their customer service agents and their call center manager agreed that it should not have been denied and at the very least, medical records should have been requested. Still waiting on decision as we approach 30 days on something that should have been paid weeks ago. On the plus, their online system to submit claims is easy and allows you to even write a comment, so I gave a 3 instead of a 1. Even though I think the claim processors don't read them. Otherwise, they would have requested medical records on the bacteria that was eating away at my dog's skin.

Thank you Pets Best! You have been a godsend for us and our furry kid! Our boy was a superior kid in every way and enjoyed perfect health for 7 years. Then, as fate would have it, he became very ill last Fall. We almost lost him! It was very comforting to know that we could have the very best of care without worrying about it financially. After the initial illness and hospitalization, he required two knee and ligament surgeries and an eyelid surgery for a tumor! What a year!! But Pets Best was there for us. The claims were handled quickly, cheerfully and efficiently! Thank you!!

Great customer servoce. Quick refmd.

Buddy is a 16.5 year old Border Collie and thanks to the help of Pet's Best, I have been able to treat his arthritis and degeneration. This keeps him mobile and gives us both a better quality of life.